Open To Work
Samuel Jones
Tempe,AZ
Work Preference
Summary
Dynamic professional with extensive experience in restaurant operations, excelling in guest relationship management and team leadership. Achievements include significantly increasing dinner attendance and securing top rankings among corporate locations, contributing to enhanced sales and guest satisfaction.
Overview
15
15
years of professional experience
Work History
Server
Marriott
09.2025 - 04.2026
- Recommended premium spirits and wine selections to enhance overall guest satisfaction.
- Curated tailored experiences for guests based on business travel and special occasions.
- Managed customer orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
Server
Fogo de Chao
04.2025 - 09.2025
- Recommended indulgent cuts of meat based on guest preferences, enhancing overall dining enjoyment.
- Managed guest expectations for Brazilian meat service, fostering positive dining experiences.
- Collaborated with kitchen and service staff to ensure seamless service and meet diverse guest needs.
Server Assistant
Silverleaf Club
Scottsdale, Arizona
01.2025 - 04.2025
- Cultivated strong member relationships, enhancing overall service quality.
- Explained premium menu items and ingredients, enriching guest dining experience.
- Partnered with servers and sommelier to create ideal wine pairings for exclusive dishes.
Head Trainer & Server
Carrabba's Italian Grill
10.2015 - 12.2024
- Presented various wine varietals and food pairings, increasing dinner attendance from 10 to 60 guests.
- Cultivated guest relationships to provide exceptional hospitality experiences.
- Streamlined onboarding process for new serving staff, enhancing knowledge and skills daily.
- Ensured timely and accurate cuisine delivery to maintain service standards.
- Secured over 20 positive reviews in a short timeframe, increasing overall guest satisfaction.
- Collaborated with management to secure 1st place ranking among 85 corporate locations.
- Set annual sales record of $250,000 for servers.
Manager
Jason's Deli
05.2011 - 10.2015
- Trained employees, resulting in first place performance among 231 locations nationwide.
- Led restaurant staff to maintain high standards of cleanliness and effective food production.
- Coordinated catering logistics to guarantee accurate and timely delivery of orders.
- Addressed customer complaints through active listening and effective solutions to maintain high satisfaction levels.
- Fostered alignment with corporate mission and core values within the team.
- Organized documents and prepared for business operations to support efficient workflow.
Education
Bachelor's Degree - Supply Chain Management
Northern Arizona University
Associate's degree - Business
Mesa Community College
Skills
- Point-of-sale management
- Customer order accuracy
- Menu curation
- Wine pairing
- Guest experience enhancement
- Customer relationship management
- Hospitality management
Accomplishments
- Received 5-star server rating and set annual sales record at Carrabba's.
- Increased wine dinner attendance and raised donations for charity events.
Hobbies and Interests
- Golf
- Motorcycle Roadracing
- Billiards
- Cooking
- Entertaining guests
Timeline
Server
Marriott
09.2025 - 04.2026
Server
Fogo de Chao
04.2025 - 09.2025
Server Assistant
Silverleaf Club
01.2025 - 04.2025
Head Trainer & Server
Carrabba's Italian Grill
10.2015 - 12.2024
Manager
Jason's Deli
05.2011 - 10.2015
Bachelor's Degree - Supply Chain Management
Northern Arizona University
Associate's degree - Business
Mesa Community College