Samuel J. Wright

• Led and maintained team of 12 personnel, ensuring mission readiness and operational effectiveness through effective coordination and support.
• Mentored Junior team members, resulting in improved performance and promotion rates.
• Mentored junior team members, enhancing their skills and contributing to higher promotion rates.

• Managed inbound financial and account inquiries for Costco Anywhere Visa cardholders, ensuring accurate and timely responses.
• Addressed and solved various customer issues to enhance satisfaction.: Investigates billing disputes, handles fraud or security alerts, and lost prevention or stolen card replacements.
• Managed client relationships, ensuring satisfaction and retention through personalized service.

• Operated forklift swiftly and safely to ensure efficient material handling.
• Prepared pallets for shipment and moved/broke down received pallets to maintain workflow.
• Ensured all freight was properly prepared and ready for shipment to meet delivery schedules.
• Worked in temporary positions, supporting various tasks as needed.

• Operated forklift safely while obtaining warehouse certifications.
• Loaded and unloaded trailers efficiently on the dock.
• Demonstrated high energy levels during long shifts in a fast-paced environment. and be able to stand for long periods of time.

• Communicated with 20+ coworkers and employees to ensure swift, stress-free service delivery.
• Maintained high energy throughout shifts to motivate team and enhance morale.
• Directed team to assigned work areas for the day.
• Direct the team where they are going to be working for the day.
• Maintain high energy throughout the whole shift and motivate the team.

• Led teams of 3-4 to complete large installation projects on schedule and within defined specifications, ensuring customer satisfaction.
• Engaged with customers to clarify job duties and foster understanding, enhancing overall customer experience.
• Upheld strict safety standards while using ladders, tools, and electrical devices to safeguard team members, customers, and property.

• Served residential and commercial customers by connecting, reconnecting, disconnecting, and altering services to meet specific needs.
• Designed cabling plans and installed cabling throughout buildings to ensure optimal connectivity.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting, or altering services.

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