Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Kreger

Mentor,OH

Summary

Knowledgeable and dedicated customer service professional with experience in the automotive and ski industries. Solid team player with experience in leadership as well as training . Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Results-oriented with a passion for growing business, keeping customers happy, and maintaining a safe workplace.

Overview

6
6
years of professional experience

Work History

Ski and Snowboard Instructor

Peak Resorts
Chesterland, OH
12.2017 - 03.2020
  • Assessed student's abilities and tailored instruction accordingly.
  • Collaborated with other instructors when needed in order to provide the best possible instruction for students.
  • Provided feedback on student performance to improve their skills.

Customer Service Representative

Patriot Car Wash
Mentor, OH
07.2018 - 05.2021
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored new employees on procedures and policies to maximize team performance.

Ski Lift Operator

Peak Resorts
Chesterland, OH
11.2020 - 03.2021
  • Provided detailed instructions on how to safely use the ski lift.
  • Notified supervisor if there were any irregularities noticed during daily inspections or operations of the ski lifts.
  • Maintained a clean and organized work area around the ski lift area.

Assistant Manager

Discount Tire
Macedonia/Mentor, OH
05.2021 - Current
  • Managed safe vehicle raising and lowering using hydraulic jacks.
  • Removed and remounted wheels onto different types of vehicles.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

Associates of Science

Lakeland Community College
Willoughby, OH
04-2022

Skills

  • Group Management
  • Sales Experience
  • Equipment Operations
  • Item Tagging
  • Discrepancy Resolution
  • Customer Service
  • Shipping Coordination
  • Warehouse Organization

Timeline

Assistant Manager

Discount Tire
05.2021 - Current

Ski Lift Operator

Peak Resorts
11.2020 - 03.2021

Customer Service Representative

Patriot Car Wash
07.2018 - 05.2021

Ski and Snowboard Instructor

Peak Resorts
12.2017 - 03.2020

Associates of Science

Lakeland Community College
Samuel Kreger