Samuel Kwabena Sarpong

A FinTech company with 700 employees, $100 million in revenues yearly, and clients/partners like GHIPSS, Ghana.Gov, Sportybet and Electricity Company of Ghana.

• Led the design and delivery of organization-wide training programs aligned with business and structural changes, ensuring all departments adapted quickly and effectively.
• Actively supported change management initiatives by guiding teams through transitions and helping them adjust to new ways of working through frameworks.
• Owned and managed the company’s learning management systems, dashboards, reporting and learning tools to ensure consistency, visibility, and impact.
• Strengthened decision-making across teams by introducing practical frameworks and approaches that improved speed, clarity, and consistency in execution.

A FinTech company with 700 employees, $100 million in revenues yearly, and clients/partners like GHIPSS, Ghana.Gov, Sportybet and Electricity Company of Ghana.

• Managed Identity and Access Management (IAM), endpoint compliance, user account creations, security, and Entra ID administration.
• Managed and maintained on-premises servers, access points, printers, VPN, 3CX-VoIP and implemented network routing and switching protocols.
• Managed a team of IT officers to resolve software and network, communication systems support including IAM, SIP and log analysis for threat.
• Managed servers for full compliance, deployment and managed upgrade of office PCs.
• Managed and administered SIEM, company firewalls, endpoints for threats and risk identification and mitigation.
• Worked with ISO, PCI-DSS external auditors i.e. Digital Jewels Limited, GxTi International Group LTD. to ensure Hubtel’s compliance with standards for FinTech before and after certifications.
• Provisioned and managed Darktrace AI-powered cybersecurity solution to provide active defense against advanced cyber threats and endpoint security.

• Drove business growth by assessing complex technology challenges and proposing tailored enterprise solutions across cloud, ERP, CRM, and security to align directly with objectives and goals.

A London-based multinational bank that earns most of its profits from Asia, Africa, and the Middle East, not the UK. It’s a major global player, listed on the London Stock Exchange.

• Provided technical support to staff by troubleshooting and resolving end-user technology issues, configuring enterprise collaboration and unified communications systems for international connections, and managing operating system and application installations, upgrades, and updates.
• Liaised with cross-country team to resolve computer related risks and compliance.

Merton International School is a private co-ed day school in Accra, Ghana, offering the Cambridge Pathway from early years to A-Levels. It’s known for strong academics and global values.

• Oversaw administrative network and internet connectivity, delivered technical support to teaching staff, and managed operating system and application installations, upgrades, and updates.