Samuel Kwakye
44 Delta Ct,NJ
Summary
Highly motivated and results-oriented Patient Flow Coordinator with 1 year of experience in problem-solving, communication, and customer service seeking to leverage transferable skills in a Software Support Technician role. Currently pursuing an Information Technology degree at WGU. Proven ability to troubleshoot complex logistical challenges, analyze workflows, and collaborate effectively with diverse stakeholders. Strong communication and interpersonal skills ensure exceptional customer service delivery.
Overview
7
7
years of professional experience
Work History
Patient Flow Coordinator
Robert Wood Johnson Hospital
08.2022 - Current
- Technical Problem Solving: Applied critical thinking and analytical skills to troubleshoot complex logistical challenges within a fast-paced healthcare environment. Successfully identified and resolved issues related to patient flow, resource allocation, and scheduling.
- Effective Communication: Cultivated strong interpersonal and communication skills to effectively interact with diverse healthcare professionals, including physicians, nurses, and administrative staff. Facilitated seamless collaboration and information sharing to ensure optimal patient care.
- Process Improvement: Demonstrated ability to analyze workflows and identify areas for improvement. Implemented process changes to enhance efficiency, reduce bottlenecks, and improve overall patient satisfaction.
- Customer Service Focus: Prioritized patient satisfaction and provided timely, compassionate care coordination. Successfully resolved patient concerns and complaints, ensuring a positive experience throughout their healthcare journey.
- Adaptability: Thrived in a dynamic and demanding environment, adapting quickly to changing priorities and unexpected challenges. Successfully managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Food Service Worker
Robert Wood Johnson Hospital
05.2019 - 08.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Customer Service Representative
Planet Fitness Gym
01.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT12.2025
High School Diploma -
North Brunswick Township High School
North Brunswick, NJ06.2016
Skills
- Troubleshooting
- Problem-Solving
- Communication
- Customer service
- Adaptability
Timeline
Patient Flow Coordinator
Robert Wood Johnson Hospital
08.2022 - Current
Food Service Worker
Robert Wood Johnson Hospital
05.2019 - 08.2022
Customer Service Representative
Planet Fitness Gym
01.2018 - 04.2019
Bachelor of Science - Information Technology
Western Governors University
High School Diploma -
North Brunswick Township High School
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