Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Lamptey

Lithonia,GA

Summary

Professional in client relations with history of enhancing client satisfaction and retention. Adept at managing high-value client portfolios and delivering tailored solutions to meet client needs. Known for collaborative teamwork and adaptability to evolving client requirements, ensuring reliable and flexible support.

Overview

7
7
years of professional experience

Work History

Relationship Associate

Automotive Finance Corporation
06.2022 - Current
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of products and services and exceeded performance metrics for customer service.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Generated new business and referral clients in partnership with branch team.
  • Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
  • Provided ongoing support throughout the loan application process, ensuring timely approvals and proper documentation completion by clients.

Bank Teller

Arvest
06.2021 - 04.2022
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Provided customer records, account statements and copies of checks.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Student Intern

Oral Roberts University Athletics
12.2019 - 05.2021
  • Helped with game day promotion and advertisement on and off court for all NCAA sports.
  • Worked in PA booth to run in-game Music and Video board and promotion games.
  • Provided service to FCLA to help them organize 2020 annual charity golf tournament.
  • Collaborated with CSI to help run OU and OSU football game smoothly.
  • Organized game day events and tailgating

Front Service Clerk

E-Follett
08.2018 - 05.2021
  • Provided customers with services, such as cashiering and mostly customer service.
  • Managed to Fulfilled and shipped over 1000 orders during Oral Roberts historic March Madness run.
  • Demonstrated leadership skills by leading team of employees to facilitate new COVID-19 measures smoothly.
  • Completed sales transactions, including all accepted forms of payment.

Sales Advisor

Office Depot
08.2020 - 12.2020
  • Contributed to completing weekly sales goals for 4weeks consecutively.
  • Gained experience in completing sales and using sales language.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Education

Bachelors - Marketing

Oral Roberts University
Tulsa, OK
05.2021

Skills

  • Skilled Microsoft user
  • Experienced Salesman
  • Hard worker
  • Leader
  • Finance
  • Banking
  • Customer relationships
  • Cash handling
  • Business relationship cultivation
  • Credit history review
  • Financial services
  • Risk management

Timeline

Relationship Associate

Automotive Finance Corporation
06.2022 - Current

Bank Teller

Arvest
06.2021 - 04.2022

Sales Advisor

Office Depot
08.2020 - 12.2020

Student Intern

Oral Roberts University Athletics
12.2019 - 05.2021

Front Service Clerk

E-Follett
08.2018 - 05.2021

Bachelors - Marketing

Oral Roberts University

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