Relationship Associate
NBT Bancorp
West Seneca, NY
12.2025 - Current
- Assisted clients with account inquiries and transactions, enhancing customer satisfaction.
- Collaborated with team members to deliver timely and accurate service solutions.
- Maintained detailed records of client interactions using CRM software to ensure data integrity.
- Supported marketing initiatives by promoting banking products to potential customers.
- Conducted follow-up communications with clients, fostering strong relationships and trust.
- Participated in training sessions to enhance product knowledge and service skills.
- Provided administrative support to senior associates, streamlining workflow processes.