Samuel Martinez

I usually know everything in both FOH and BOH. I have worked for Chick-Fil-A for over 3 years. I have the experience of knowing how to do things like taking orders, food preparation, everything related to cleaning, solve the problems that our guests can have at some point, handling all tasks assigned by the team leader or manager, working synergistically with other team members, complying with company regulations, and the most essential thing "being a good brand ambassador at all times".

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Supplied resources and monitored team performance to keep business profitable and running smoothly.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts between employees to maintain positive and productive work environments.