Samuel Mata
Pittsburg,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
Inbound Call Center Representative
S4 Communications
Longview, Texas
08.2021 - 08.2024
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Promoted available products and services to customers during service, account management and order calls.
Bilingual Customer Service Representative
Etan Industries
Dallas, Texas
09.2018 - 01.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Representative
Time Warner Cable
Dallas, TX
12.2016 - 05.2018
- Negotiated deals and handled complaints or objections.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Organized client visits, presentations, product demonstrations and trade shows.
Education
High School Diploma -
Pittsburg High School
Pittsburg, TX05-2012
Some College (No Degree) -
Northeast Texas Community College
Mount Pleasant, TXSkills
- Call management software
- CRM software usage
- Inbound sales
- Bilingual
Timeline
Inbound Call Center Representative
S4 Communications
08.2021 - 08.2024
Bilingual Customer Service Representative
Etan Industries
09.2018 - 01.2021
Sales Representative
Time Warner Cable
12.2016 - 05.2018
High School Diploma -
Pittsburg High School
Some College (No Degree) -
Northeast Texas Community College