Samuel McKee
Columbus,OH
Summary
Accomplished professional with a solid track record in customer service and teamwork at Brassica. Skilled in conflict resolution and Microsoft Office, driving guest satisfaction and optimizing workflows. Focused on maintaining excellence in quality and organization within dynamic environments.
Overview
9
9
years of professional experience
Work History
Team Member
Brassica
Upper Arlington, USA
05.2023 - Current
- Collaborated with team members to streamline workflows and enhance guest satisfaction.
- Handled phone calls, addressed customer inquiries, and resolved concerns, including refunds and order issues, ensuring customer retention.
- Managed multiple responsibilities in fast-paced environment, ensuring attention to detail met service expectations.
- Prepare food from scratch while maintaining consistent quality, accuracy, and presentation standards.
- Maintain a clean, organized, and welcoming environment while following established food safety and sanitation standards.
Front Desk Associate
Aqua-Tots Swim School
Westerville, USA
01.2023 - 05.2023
- Register new/existing customers, processing registration and tuition payments.
- Answered phone calls and interacted with customers while maintaining a clean and organized facility.
- Engaged with potential and existing customers to provide information and support.
- Assisted families with daily scheduling needs, addressing questions and concerns to ensure smooth operations.
Kitchen Staff Member
4th And State
Columbus, USA
09.2021 - 12.2022
- Provided excellent service to customers during ordering and dining, enhancing their overall experience.
- Assisted kitchen team in maintaining efficient customer flow through ordering process, contributing to timely service.
- Prepared food for customers promptly, ensuring satisfaction with service speed.
Server/Hostess
Day Y Noche
Granville, USA
05.2017 - 08.2021
- Engaged with customers throughout dining experience to ensure satisfaction and enhance service quality.
- Served customer orders in dining room and followed up to confirm satisfaction and address needs.
Education
Communications - Analysis, and Engagement
The Ohio State University
Columbus, OH08-2024
High School Diploma -
Granville High School
Granville, OH05-2019
Skills
- Customer Service
- Customer Engagement
- Customer Interaction
- Team Building
- Written and Verbal Communication
- Conflict resolution
- Microsoft Office
Timeline
Team Member
Brassica
05.2023 - Current
Front Desk Associate
Aqua-Tots Swim School
01.2023 - 05.2023
Kitchen Staff Member
4th And State
09.2021 - 12.2022
Server/Hostess
Day Y Noche
05.2017 - 08.2021
Communications - Analysis, and Engagement
The Ohio State University
High School Diploma -
Granville High School