Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Mercado

Boynton Beach,FL

Summary

While working in Customer Service, I've always strived to meet customers' expectations and provide as much customer support as possible. Since I tried to provide premier customer service daily, I've learned to work quickly, under pressure, and become a problem solver.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Publix
02.2022 - Current
  • Helped large amounts of customers every day with a positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, and provided them with the best solution possible.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Park Vista Community High School
Lake Worth, FL
05.2023

Skills

  • Provided Quality Customer Service
  • Self Motivated
  • Resolved Customer Complaints
  • Team Collaboration
  • Calm and Professional Under Pressure

Timeline

Customer Service Associate

Publix
02.2022 - Current

High School Diploma -

Park Vista Community High School

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Samuel Mercado