WALTER POLETINE
Tomball
Summary
Supported various projects by demonstrating flexibility and commitment to quality work.,Quickly learned new skills to maintain efficiency in workflows.,Assisted colleagues in achieving team objectives.,Led projects that encouraged innovation and displayed strategic insight.,Fostered a positive work environment through adaptability and effective communication.,Aided teams during challenging transitions with minimal supervision.,Achieved operational goals by swiftly acquiring skills that enhanced team productivity.,Cultivated strong relationships with stakeholders to improve collaboration.,Improved project processes through proactive initiative.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
EOS Fitness
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Associate
Planet Fitness
Cypress, USA
06.2022 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Pest Control Service Technician
Champions Pest Control
Spring, USA
01.2017 - 04.2022
- Established professional relationships with customers to identify and solve pest problems.
- Conducted interior and exterior pest control services to alleviate mice and insects.
- Identified most effective chemicals and treatments for use against specific pests.
- Recommended company products and services to prevent repeat infestations and boost sales of elimination solutions.
- Followed all company protocols when applying pesticides on the inside and outside of structures.
- Mixed chemicals based on property and climate conditions to deliver optimal elimination and prevention efficiency.
- Attended workshops and seminars hosted by employer to keep current on methods regarding pest control.
Education
High School Diploma - undefined
Katy High School
Katy, TXSkills
- Assisted clients with questions and issues related to services
- Collaborated with colleagues to meet shared objectives
- Supported marketing efforts for additional products and services to improve client satisfaction
- Maintained a positive and professional attitude during all interactions
- Provided high-quality customer support to promote satisfaction
- Delivered excellent guest services to improve overall experiences
Websites
Military Service
USMC, E-4
Timeline
Customer Service Associate
EOS Fitness
09.2023 - Current
Customer Service Associate
Planet Fitness
06.2022 - 04.2023
Pest Control Service Technician
Champions Pest Control
01.2017 - 04.2022
High School Diploma - undefined
Katy High School