Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angelita Gutierrez

The Bronx,NY

Summary

Dynamic Resource Counselor with a proven track record at Mount Sinai Morningside, excelling in client advocacy and intervention planning. Skilled in training delivery and resource identification, I effectively navigated complex social services, enhancing client access to essential medical care while maintaining confidentiality and compliance. Committed to fostering positive outcomes through compassionate support.

Overview

33
33
years of professional experience

Work History

Resource Counselor

Mount Sinai Morningside
01.2005 - Current
  • Delivered culturally sensitive services by considering each client''s unique background, values, and beliefs during the counseling process.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with legal standards.
  • Advocated for client to the NY State of health that needs medical insurance.
  • Provide education and training with public benefits additional resources or applying for Financial Assistance application to the uninsured clients in order to aide in their medical care as needed.
  • Utilized strong organizational skills to manage caseloads efficiently, ensuring that all clients received timely and appropriate services.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Provided support and guidance to family members of clients, helping them better understand and navigate the resource counseling process.

Cardiology Supervisor

St. Luke's Roosevelt Hospital
09.2002 - 01.2005
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Administrative Assistant II

St..Luke's/Roosevelt Hospital
07.1995 - 08.2002
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Admitting Representative

St .Luke's/Roosevelt Hospital
04.1992 - 08.1995
  • Participated in departmental meetings to stay informed on updates related to hospital procedures or policies affecting the admitting process.
  • Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
  • Coordinated closely with case managers for proper financial clearance on admissions requiring pre-authorization from payers.
  • Enhanced patient satisfaction with thorough explanation of admission procedures and answering questions promptly.
  • Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
  • Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
  • Streamlined patient admissions by accurately collecting and verifying insurance information.
  • Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
  • Calculated collectible amount due for procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Completing Birth Certificate and Death Certificate.
  • Facilitated timely response to inquiries from various departments, promoting smooth hospital operations.
  • Collaborated with other departments to facilitate efficient patient transfers and discharges.
  • Assisted in training new admitting representatives, sharing best practices for successful job performance.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Contributed toward achieving revenue cycle goals by diligently following up on pending insurance authorizations and obtaining required documentation.
  • Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
  • Provided excellent customer service to patients and their families during the registration process.
  • Contributed to a positive work environment by providing support to fellow admitting representatives as needed.

Education

Associate of Applied Science -

Borough of Manhattan Community College
New York, NY

Bachelor - Respiratory Therapist

Bergen Community College
Paramus, NJ

Certified Application Counselor - Social Services Medical Assistance Programs

NY State of Health Marketplace
Assistor Training Webinar

St. Jean Baptiste High School
New York. NY
06-1984

Skills

  • Client advocacy
  • Intervention planning
  • Training delivery
  • Resource identification

Accomplishments

  • Successfully helped clients in educating and getting them medical insurance.
  • Engaged with diverse patients to provide care and support.
  • Skilled in assisting the elderly, disabled and sick clients.
  • Aided patients in the completing of their treatments by ensuring insurances options medicaid, essential plan, qualified health plan or Financial Assistance.

Languages

English
Full Professional

Timeline

Resource Counselor

Mount Sinai Morningside
01.2005 - Current

Cardiology Supervisor

St. Luke's Roosevelt Hospital
09.2002 - 01.2005

Administrative Assistant II

St..Luke's/Roosevelt Hospital
07.1995 - 08.2002

Admitting Representative

St .Luke's/Roosevelt Hospital
04.1992 - 08.1995

Associate of Applied Science -

Borough of Manhattan Community College

Bachelor - Respiratory Therapist

Bergen Community College

Certified Application Counselor - Social Services Medical Assistance Programs

NY State of Health Marketplace

St. Jean Baptiste High School

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