Evelyn DeLuca
New York,USA
Summary
Enthusiastic, organized and dependable patient relations professional with a positive attitude eager to contribute to team success through hard work, attention to detail and excellent communication and interpersonal skills. Motivated to learn, grow to excel in a healthcare and patient-serviced focused position.
Experienced with managing patient interactions and resolving concerns efficiently. Utilizes strong communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and track record of empathetic and professional patient engagement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Patient Relations Representative
Mount Sinai Morningside
04.2023 - Current
- Facilitated effective communication between patients and healthcare providers to enhance patient satisfaction.
- Resolved patient inquiries and concerns promptly, ensuring timely access to necessary services.
- Implemented processes to streamline appointment scheduling, reducing wait times for patients.
- Trained new staff on best practices in patient relations and service excellence standards.
Care Coordinator/Integrative Medicine
Memorial Sloan Kettering
02.2022 - Current
- Demonstrate exceptional patient service to foster a welcoming and professional environment for over 30 patients a day at the integrative medicine clinic in Manhattan
- Schedule patients/take payment and provide information about services and fees both in our New York and 7 regional locations
- Interact daily with clinicians, including prominent doctors at MSK
- Answer patient questions regarding upcoming treatment and virtual at home exercise program.
Patient Service Representative
Gotham Shield Javits Center
03.2021 - 05.2021
- Demonstrated exceptional customer service and processed over 100 patients per day for COVID vaccination.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
Patient Relations Call Representative
New York City Health and Hospitals
08.2020 - 02.2021
- Called and educated over 50 patients a day in friendly, efficient manner following outlined steps of service regarding Covid-19 test results.
Wellness/Communications Professional
Arbonne International
01.2004 - 01.2020
- Coached clients on wellness goals/solutions
- Managed and sold products
- Lead a team of direct sales representatives
Director of Public Relations
Peninsula Hotel
11.2002 - 09.2004
- Managed all aspects of public relations for luxury hotel and spa, including directing efforts of company's international public relations agency
- Interfaced with all aspects of hotels managements and operations teams
Account Director
Laura Davidson Public Relations
06.1998 - 11.2002
- Managed oversight of many projects from initial inception through execution for multiple campaigns across luxury travel and lifestyle sector for small boutique hotels and resorts in Caribbean and Mexico
Education
Master of Arts - Organizational Psychology
Teacher's College Columbia University
Bachelor of Arts - Philosophy
SUNY Binghamton
Binghamton, NYSkills
- High emotional intelligence
- Strong customer service
- Calm and Effective Under Pressure
- High level of Verbal and Written Communication
- Caring and Empathetic
- Builds Rapport and Credibility
- Adept at Conflict Resolution
- Medical records technology including EPIC
- MAC proficient
Certification
Certified Yoga and Meditation instructor
Timeline
Patient Relations Representative
Mount Sinai Morningside
04.2023 - Current
Care Coordinator/Integrative Medicine
Memorial Sloan Kettering
02.2022 - Current
Patient Service Representative
Gotham Shield Javits Center
03.2021 - 05.2021
Patient Relations Call Representative
New York City Health and Hospitals
08.2020 - 02.2021
Wellness/Communications Professional
Arbonne International
01.2004 - 01.2020
Director of Public Relations
Peninsula Hotel
11.2002 - 09.2004
Account Director
Laura Davidson Public Relations
06.1998 - 11.2002
Bachelor of Arts - Philosophy
SUNY Binghamton
Master of Arts - Organizational Psychology
Teacher's College Columbia University
Similar Profiles
CIERA D'AGUILARCIERA D'AGUILAR
Medical Assistant - Emergency Department at Mount Sinai Morningside / Mount Sinai QueensMedical Assistant - Emergency Department at Mount Sinai Morningside / Mount Sinai Queens
IDA ALLENIDA ALLEN
Patient Care Technician at Mount Sinai Morningside HospitalPatient Care Technician at Mount Sinai Morningside Hospital
Jennette FernandezJennette Fernandez
Department of Nursing Administration Intern at Mount Sinai MorningsideDepartment of Nursing Administration Intern at Mount Sinai Morningside
Sagar ShahSagar Shah
Project Manager at Trane TechnologiesProject Manager at Trane Technologies
Rosalina Magalhaes PereiraRosalina Magalhaes Pereira
Neuro Oncologist Fellow at Memorial Sloan Kettering Cancer CenterNeuro Oncologist Fellow at Memorial Sloan Kettering Cancer Center