Emily Powers
Cumming,GA
Summary
Highly motivated customer-centered and sales-focused Surgery and Patient Coordinator with an
impeccable record of achievement within all facets of Plastic Surgery and Medical Aesthetics.
Recognized as a performer that increases revenues and profits through experience in people
development, relationship building and unparalleled service delivery. Proven records of success
selling elective surgical procedures, cosmetic injectables and non-invasive/non- surgical procedures.
Expert at needs-based assessments resulting in a high percentage of closed sales and consistently hitting and exceeding sales targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Shine Medical Aesthetics
01.2025 - 07.2025
- Managed SHINE’s Customer Relationship Management process to ensure timely response rates to clients via email, text, social media, and phone call, and engaged clientele while
managing the lead pipeline to drive sales. - Partnered with providers and CEO to build strategic partnerships and hosted events in the market to drive growth, with a focus on organizations in the nearby Avalon area.
- Developed rapport with potential patients, explained product and service capabilities, overcame objections, and prepared financing contracts with lenders like PatientFi.
- Scheduled appointments with warm leads, conducted consultations, and expertly described SHINE’s treatments and skin care line.
- Introduced new products and services to existing clients, as well as ensured a high re-booking rate and compliance to treatment plans.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Surgery and Patient Care Coordinator
Robinson Facial Plastic Surgery
08.2013 - 04.2024
- Acted as a primary liaison between patients, surgeons, anesthesiologists, and clinical teams to ensure all surgical logistics were accurately scheduled and executed.
- Delivered high-touch, concierge-level service to VIP and private-pay patients, maintaining the highest standards of discretion and professionalism.
- Educated patients on surgical procedures, preparation instructions, financial obligations, and aftercare protocols in a clear, compassionate manner.
- Handled patient inquiries with empathy and efficiency, resolving concerns and anticipating needs to elevate patient satisfaction.
- Managed complex scheduling for multiple providers, surgery centers, and follow-up appointments using EMR and practice management systems (e.g., Nextech, My Med Leads, Aesthetics CRM).
- Ensured consistent communication with out-of-town patients, assisting with travel coordination, medical clearances, and recovery logistics when needed.
- Verified insurance coverage, obtained prior authorizations, and coordinated financial consultations for elective and cosmetic procedures.
- Collaborated with clinical staff to ensure surgical equipment, rooms, and patient materials were ready and aligned with each case.
- Acted as a primary liaison between patients, surgeons, anesthesiologists, and clinical teams to ensure all surgical logistics were accurately scheduled and executed.
- Managed complex scheduling for multiple providers, surgery centers, and follow-up appointments using EMR and practice management systems.
- Maintained detailed and accurate patient records, consent forms, and surgical documentation in compliance with HIPAA and clinical protocols.
Skills
- Relationship focused, excellent communicator
- Superior organizational skills
- High emotional intelligence
- Soft- sell approach with strong closing abilities
- High-performing and motivated to support business goals
Certification
- Dale Carnegie
- Rapport Leadership Training
Timeline
Patient Care Coordinator
Shine Medical Aesthetics
01.2025 - 07.2025
Surgery and Patient Care Coordinator
Robinson Facial Plastic Surgery
08.2013 - 04.2024
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