Melinda JOSLIN
Bryan,TX
Summary
Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Envision Imaging
12.2023 - Current
- Manage scheduling for patients in multiple medical facilities.
- Obtain clinical notes to facilitate authorization processes.
- Process orders with precision and efficiency.
- Execute outbound calls according to designated grids..
- Explain exam protocols and preparation requirements alongside discussing insurance coverage.
- Ease nervousness in patients undergoing tests.
- Streamline communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Deliver remarkable service by resolving inquiries, addressing needs, and enhancing patient care experiences at the clinic.
Patient Care Team Lead
Envision Imaging
09.2021 - 12.2023
- Supervised the operations of a seven-member team handling appointment registrations and patient care
- Compiled weekly deposits and submitted regular updates directly to corporate leadership
- Defined new objectives and communicated them to the team
- Monitored Time of Service reports and analyzed data efficiently
- Addressed patient concerns by providing timely assistance via phone and in-person meetings
- Engaged with physician offices to coordinate patient exams
- Coached team when needed, conduct one on one’s, interview, hire and onboard all new employees throughout the center
Patient Care Coordinator
Envision Imaging
01.2020 - 09.2021
- Coordinated scheduling for patient appointments across twenty clinics.
- Handled incoming calls from patients and healthcare providers.
- Provided NPO instructions before examinations.
Substitute Teacher
Princeton Independent School District
09.2019 - 01.2020
- Taught elementary students across five schools.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Newborn hearing screener
Pediatrix Medical group
05.2018 - 08.2019
- Utilized electrodes to screen newborns by monitoring brainwave activity.
- Updated patient information within designated hospital databases.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Enhanced parent satisfaction through timely communication of test results and providing clear explanations of next steps.
Office Administrator
Pierce MD
04.2014 - 02.2016
- Supported doctor during examination procedures.
- Streamlined patient appointment process and record handling.
- Managed communications with patients and staff via email and phone calls
- Executed financial transactions, registration processes, and maintained records accurately.
Teacher
Bright Star Christian School
08.2013 - 05.2014
- Implemented educational plans tailored to children's needs.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s education
Education
Skills
- Excellent attention to detail
- Compassionate team player
- Administrative management
- Efficient communicator
- Inbound/Outbound calls
- Proficient in data entry/medical terminology
- Conflict Resolution
- Multitasking and organized
- HIPAA compliance
- Appointment scheduling in EMR
Activities
- Co-founder, Compassion for the Fatherless, Spring 2010, Present
- East Texas Relay Center Coordinator, Operation Christmas Child, 2012-2017
- AWANA Leader, Multiple Churches, 2000-2016
Timeline
Patient Care Coordinator - Envision Imaging
12.2023 - Current
Patient Care Team Lead - Envision Imaging
09.2021 - 12.2023
Patient Care Coordinator - Envision Imaging
01.2020 - 09.2021
Substitute Teacher - Princeton Independent School District
09.2019 - 01.2020
Newborn hearing screener - Pediatrix Medical group
05.2018 - 08.2019
Office Administrator - Pierce MD
04.2014 - 02.2016
Teacher - Bright Star Christian School
08.2013 - 05.2014
Blinn College - ,
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