Adrienne Butler
FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Randstad US LLC ( Cardinal Health) (Temporary)
09.2023 - 02.2024
- Initial Application for enrollment of patient to be accepted in program
- Check patient eligibility status for pharmaceutical benefit within program
- Coordinator with case manager assign to case
- Update case notes on patient status
- Check to see if claim matches ICD 10 that was provided on prescription
- Verified claims on hospital billing UB04 & CMS 1500.
Medical Scheduler
Elite Medical Staffing (Temporary)
05.2023 - 06.2023
- Verified, corrected, deleted unnecessary data, or combining data from several sources before entering into a file
- Performed searches on websites for information
- Entered information into specific fields in Salesforce Database
- Requested further information for documents that are deemed incomplete
- Kept records of tasks, files, and progress
- Audited reports and sheets of data
- Checked completed work for errors or duplicate information before submitting the final product.
Customer Service Representative
United Health Care (Temporary)
08.2022 - 03.2023
- Managed incoming calls and assist insurance agents with eligibility inquiries for Medicaid/Medicare
- Assessed and assisted agents with software/technical issues; Platforms include: RPA, Marxs, Jarvis, etc
- Assisted licensed agents with enrolling consumers in UHC Medicare programs based on their needs
- Verified confidential and secured documents
- Supported sales team in driving growth
- Verified claims on hospital billing UB04 & CMS 1500.
Customer Service Representative
Centene Corporation (Temporary)
12.2021 - 03.2022
- Managed incoming calls and assist claimants with account/inquiries
- Updated demographics, assist with new claims, escalate issues to proper department and assist with chat features
- Verify confidential and secured documents
- Managed benefits inquiries and verified information
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Verified claims on hospital billing UB04 & CMS 1500
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Security Officer
Walden Security
08.2019 - 09.2020
- To observe and report, gate house operations check all guests in/out, and answer phones
- Periodically toured buildings and grounds, examining doors, windows, and gates to determine that they are secure and not tampered
- Sounds fire signal to alert fire department and personnel in event of fire to extinguish fire
- Checked cars and verifies if vehicles are parked in restricted areas, such as fire zones, turnarounds, ambulance entrances or reserved parking spaces
- Escorted personnel to and from parking lots or between buildings as requested
- Answered visitor's questions concerning locations of various offices, rooms, and other areas within the facility.
Education
High School Diploma - General Studies
Jacksonville Job Corps
Skills
- Hard worker
- Critical thinking
- Strong organizational
- Team-player
- Ability to multitask
- Attention to detail
- Active listening
- Interpersonal Skills
- Critical Thinking
- Computer literate
- Customer service oriented
- Detail-oriented
- Confident & Reliable
- Excellent Communication
- Security experience
Certification
Business Clerical Data Entry, Jacksonville Job Corps
Supplier Comments
- Adrienne Butler is a dedicated and highly motivated professional with strong organizational and communication skills with the ability to work in a fast-paced environment.
- She comes with three years of experience in the medical field, processing claims, verifying benefits, managing inquiries, and handling insurance verification.
- Adrienne managed incoming calls and assisted insurance agents with eligibility inquiries for Medicaid/Medicare at UnitedHealth Group.
- She is easily adaptable to change, driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism.
- Adrienne is local to the area, is comfortable with the commute, and can interview with 24 hours of notice.
Timeline
Patient Care Coordinator
Randstad US LLC ( Cardinal Health) (Temporary)
09.2023 - 02.2024
Medical Scheduler
Elite Medical Staffing (Temporary)
05.2023 - 06.2023
Customer Service Representative
United Health Care (Temporary)
08.2022 - 03.2023
Customer Service Representative
Centene Corporation (Temporary)
12.2021 - 03.2022
Security Officer
Walden Security
08.2019 - 09.2020
High School Diploma - General Studies
Jacksonville Job Corps
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