Kiya Stowers
Los Angeles,CA
Summary
Outgoing individual with strong interpersonal, communicational, and organizational skills. Able to multi-task in a variety of challenges and responsibilities. Great attention to detail with a keen ability to maintain level of time management and punctuality. Capable of working individually or collaboratively. Trusted for maintaining confidentiality, and improving service delivery.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Plastic Surgery
12.2023 - Current
- Manages sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provides exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience.
- Enhance patient satisfaction by efficiently scheduling appointments and managing Nurse/Patient flow.
- Streamlines communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answers over 100 incoming calls daily and schedules appointments for Botox/ Filler/ Laser hair removal
- Process payments using cash and credit cards, maintaining accurate records of transactions, cash drops
- Opens and close building Daily/Nightly
- Greet and assist patients with check-in procedures
- Yelp reviews and emails
- Restock Exam rooms weekly
- Nextech, Demandforce, ALLE,
Senior Receptionist
Celadon Trucking Company
09.2015 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
- Expense Reports
- Answered 100- 200 calls daily
- Earned Management trust by serving as keyholder, responsible for opening and closing
- Communicated with Vendors regarding back order availability, future inventory and special orders
- Handled daily flow of paperwork and cooperated with the accounting department on invoicing
Customer Service Representative
Zotec Partners
08.2013 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Worked directly with insurance, healthcare providers, and patients to get claims processed
- Professionally exercised discretion and independent judgement in a day to day work ( HIPAA )
- Sent duplicate claims to investigations department to review
- Set up payment arrangements
- Documented calls accurately
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Associate of Science - Accounting
National American University - Rapid City
Rapid City, SD06.2015
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Time Management
- Verbal and Written communication skills
- Computer literate
- Hard - worker
- Trustworthy
- Customer Service
- Attention to Detail
- Insurance Verification
- Medical Terminology
Timeline
Patient Care Coordinator
Plastic Surgery
12.2023 - Current
Senior Receptionist
Celadon Trucking Company
09.2015 - 06.2019
Customer Service Representative
Zotec Partners
08.2013 - 08.2015
Associate of Science - Accounting
National American University - Rapid City
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