Lisa Janosko
Canonsburg,PA
Summary
Performance-oriented Sales Leader offering exceptional record of achievement. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Passionate about developing and maintaining positive relationships with customers and the team.
Overview
13
13
years of professional experience
Work History
Operations &Sales Manager, Patient Care Director
Sono Bello
11.2020 - 09.2023
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Improved practice revenue through effective financial management and hitting all targets and metrics.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Oversaw the hiring and training process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Voted Practice Manager of the year for 2022 and earned Presidents club.
- Conducted sales consultations with an exceptional closing rate, average sale, and dollar per show.
- Won multiple major contests based on sales metrics totaling over $20,000 in additional compensation.
- Trained both new and underperforming PM's.
- Led Pittsburgh center to second highest YOY growth for two years in a row.
- Consistently hit 120% to plan.
Center Manager, Lead Sales Consultant, & Trainer
Ideal Image
07.2012 - 11.2020
- Consistently exceeded monthly sales targets through proactive client engagement and upselling strategies.
- Mentored junior sales consultants to enhance their skills and boost team performance.
- Delivered exceptional customer service, leading to increased repeat business and referrals.
- Conducted product demonstrations and presentations for prospective clients, highlighting key features and benefits.
- Organized networking events to promote brand awareness and generate leads within target markets.
- Average closing rate was 76% (company average 55%) and sold almost 20 million during my tenure.
- Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
- Cultivated a competitive environment among team members by monitoring individual performance metrics, fostering motivation towards achieving personal targets.
Outside Media Consultant
Supermedia
08.2010 - 03.2012
- Sell Marketing solutions from their multi-media portfolio of products including print yellow pages, direct mail, pay-per-clicks, search engine optimization, and websites to existing and new accounts in western and central Pennsylvania.
- Increased client satisfaction by developing and implementing tailored media strategies.
- Consistently top 10% for internet sales, with a 70% closing rate.
- Managed client relationships, ensuring timely communication and effective project execution.
- Developed comprehensive media plans to achieve clients'' marketing objectives.
Education
Bachelor of Science - Marketing
Indiana University of Pennsylvania
Indiana, PASkills
- Client Relationship Management
- Sales Planning
- Strategic Account Development
- Account Management
- Revenue Forecasting
- KPI Tracking
- Empowers High-Performing Sales Teams
- Positive and upbeat
- Goals and Performance
- High Emotional intelligence
Timeline
Operations &Sales Manager, Patient Care Director
Sono Bello
11.2020 - 09.2023
Center Manager, Lead Sales Consultant, & Trainer
Ideal Image
07.2012 - 11.2020
Outside Media Consultant
Supermedia
08.2010 - 03.2012
Bachelor of Science - Marketing
Indiana University of Pennsylvania
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