Samuel Miller
Castle Rock,CO
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by setting high standards for all. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Centura Health
Castle Rock, CO
10.2018 - Current
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created solutions to maximize workflow and maintain high morale within the work place.
- Demonstrated flexibility filling roles and working in tandem with management to ensure high productivity throughout staffing shortages.
- Supervised staff of twenty through motivational coaching and effective training programs for service and sales techniques.
Shift Supervisor
Vi At Highlands Ranch
Highlands Ranch, CO
10.2017 - 10.2018
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Sales Representative
Lowe's
Dublin, CA
03.2014 - 01.2016
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
Psychology
Arapahoe Community College
Littleton, COHigh School Diploma -
Livermore High School
Livermore, CA06.2012
Skills
- Cash Handling
- Task Delegation
- Shortage Reports
- Staff Supervision
- Verbal and Written Communication
- Worker Training
- Cash Receipt Balancing
- Complaint Resolution
- Microsoft Excel
- Supplies Purchasing
Timeline
Front of House Supervisor
Centura Health
10.2018 - Current
Shift Supervisor
Vi At Highlands Ranch
10.2017 - 10.2018
Sales Representative
Lowe's
03.2014 - 01.2016
Psychology
Arapahoe Community College
High School Diploma -
Livermore High School