Samuel M.J. Gladwin
Vancouver,WA
Summary
Client-focused sales and operations professional with extensive experience in B2B sales, relationship management, business development, training, and operations leadership. Proven ability to understand client needs, develop tailored solutions, negotiate contracts, and coordinate across teams to deliver a positive customer experience. Detail-oriented and dependable, with strong initiative and the ability to manage competing priorities and meet deadlines in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Sales and Business Development
Cintas Corporation
Portland and Vancouver Metro Area
01.2023 - Current
- Own and develop a commercial sales territory through proactive prospecting, customer meetings, site visits, relationship building, and consistent follow-up.
- Conduct consultative site walkthroughs to identify client needs, product deficiencies, compliance concerns, and opportunities for operational improvement.
- Develop customer-specific proposals, quotes, and service programs aligned with each client's budget and operational requirements.
- Build and maintain relationships with property managers, commercial and industrial customers, facility stakeholders, and other decision-makers throughout the Pacific Northwest.
- Coordinate with service teams, operations personnel, and customers to ensure accurate scopes, effective project handoffs, and strong customer experiences.
- Support ongoing account development by maintaining communication, addressing client concerns, and identifying additional opportunities to provide value.
Business Development, Route Sales, and Trainer
Sage LLC
Beaverton, OR
11.2017 - 01.2023
- Managed business-to-business sales and client relationships, providing responsive service and recommending solutions based on customer needs.
- Developed, qualified, and followed up with sales leads to expand the customer base and generate new business.
- Delivered clear and persuasive presentations to prospective and existing clients.
- Negotiated contracts and service terms while supporting mutually beneficial, long-term business relationships.
- Trained and educated new employees on company policies, customer service expectations, sales procedures, and operational standards.
- Balanced route responsibilities, sales goals, and customer requests in a fast-paced environment.
Operations Manager
Putu Clothing, Ltd.
West Sussex, England
02.2005 - 01.2017
- Directed daily operations for events and delivery vehicles, including loading, unloading, product inspection, event setup, and logistical coordination.
- Researched, evaluated, and purchased products based on business needs, quality standards, and customer demand.
- Managed delivery routes and processed customer orders to support accurate, on-time fulfillment.
- Recruited, trained, and supervised qualified drivers and event staff.
- Maintained strong relationships with customers, vendors, employees, and event stakeholders.
- Ensured quality objectives, service standards, and delivery deadlines were consistently met.
- Implemented and enforced company policies while resolving day-to-day operational issues.
- Managed multiple priorities under pressure while maintaining attention to detail and customer satisfaction.
Freelance Photography and Construction
Self-Employed
Suffolk, England
01.2002 - 01.2005
- Managed client communication, scheduling, project expectations, and service delivery for independent photography and construction assignments.
- Built customer trust by providing dependable service, quality work, and timely project completion.
- Coordinated materials, equipment, and project requirements while adapting to changing client needs.
Education
Higher National Diploma - Multimedia
Arts University Bournemouth
Dorset, England01.2002
National Vocational Qualification - Photography and Video
Suffolk University College
Ipswich, England01.1999
Skills
- Microsoft Office: Word, Excel, and PowerPoint
- Communication: Excellent written, verbal, presentation, and interpersonal skills
- Organization: Strong time management, prioritization, and multitasking abilities
- Client service: Consultative communication, relationship development, and issue resolution
- Operations: Route coordination, event setup, order fulfillment, and team supervision
- Construction and design: Experience constructing and designing mobile retail outlets
Timeline
Sales and Business Development
Cintas Corporation
01.2023 - Current
Business Development, Route Sales, and Trainer
Sage LLC
11.2017 - 01.2023
Operations Manager
Putu Clothing, Ltd.
02.2005 - 01.2017
Freelance Photography and Construction
Self-Employed
01.2002 - 01.2005
National Vocational Qualification - Photography and Video
Suffolk University College
Higher National Diploma - Multimedia
Arts University Bournemouth
Section name
- Name
- Organization
- Phone
Personal Information
Title: Client Relations | Business Development | Account Management