Sam Morris
Lincoln,NE
Summary
Creative, hard-working, and resourceful individual with years of experience working in high pressure situations such as live events and responding to technology issues occurring during meetings and classes. Recognized by clients and colleagues as a reliable resource. Strong communication, detail-oriented, and possesses a calm demeanor under duress. Tenacious and hates leaving problems unresolved.
Overview
21
21
years of professional experience
Work History
Enterprise AV Technologist III
UNMC College of Nursing
Lincoln, NE
12.2021 - 11.2025
- Operated audio-visual equipment for lectures and events, ensuring seamless presentations.
- Assisted in setup and breakdown of AV systems, supporting various educational programs.
- Collaborated with faculty and students to address technical issues, enhancing user experience during classes, and on University and BYOD hardware/software.
- Trained faculty, staff, and students on AV and computer hardware/software/peripheral equipment usage, fostering a knowledgeable team environment.
- Conducted routine maintenance and hardware/firmware/software updates on AV and computer equipment, improving reliability and performance quality.
- Developed troubleshooting guides for common technical issues, streamlining support processes.
- Coordinated logistics for AV and IT support during nursing simulations, ensuring optimal learning conditions. Instrumental in deploying and maintaining a large fleet of VR headsets for proprietary nursing simulations, including faculty-led grant funded development of new simulation apps and scenarios.
- Managed all IT assets, from request to purchase, configuration, deployment. Created and maintained custom-made Excel spreadsheet to track device location, serial tags, owner, age, etc.
Technical Services Specialist III
Doane University
Crete, NE
06.2021 - 12.2021
- Support, planning, and operations of Doane University’s Service Center (i.e. Help Desk).
- Request, receive, and configure hardware and software for deployment to upgrade classrooms, onboard new employees, replace old equipment, etc.
- Responsible for broad range of customer service duties and functions of day-to-day operations.
- Provide leadership, training, and guidance to student worker customer service representatives.
- Set up A/V and technology equipment and provide resources for classes/events/University-wide.
- Act as point of contact to support students, faculty, staff, and customers reporting issues, requesting information, access, or other services ensuring delivery of customer service through multiple channels including human, digital, self-service and automated. Identification of creative solutions to problems.
- Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Assist with development of standards, and apply these to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation.
- Prioritize and diagnose incidents. Investigate causes of incidents and seek resolution. Escalate unresolved incidents. Document and close resolved incidents according to agreed procedures.
- Received large amount of positive feedback from Faculty/Staff in short time upon moving to Technology Services department including a "Thumbs Up" from the President's Executive Assistant on Doane's HR website.
Events Resource Coordinator & Tech. Specialist
Doane University
Crete, NE
12.2018 - 06.2021
- Coordinated with Faculty/Staff to approve space reservation and resource requests (technology, maintenance, and food/beverage).
- Managed and advised Faculty/Staff on all requests for event and meeting A/V needs.
- Managed and trained our "Tech Team" group of student workers to help support A/V setups for events and meetings.
- Took over administration of Doane's space reservation tool (Active Data) from IT. Managed user accounts, importing of class schedules from Colleague, updating space details/permissions, etc.
- Collaborated with many committees to plan and execute large annual events, such as Commencement ceremonies, Robert L. Polk Lecture Series, Enrollment Days, etc.
- Trained Faculty/Staff on how to run room A/V systems and software such as Zoom.
- Personally handled A/V set up and execution for many large events, such as Commencement, Enrollment Days, New Student Orientation, touring entertainment acts, etc.
Head Audio Engineer
Zoo Bar
Lincoln, NE
09.2017 - 12.2018
- Set up microphones, floor monitors and other equipment for live musical performances and events. Operate audio mixing console, lighting controller and signal processors during events, and break down equipment afterward.
- Communicate with artists and managers in advance and at time of events to achieve desired sound for performances.
- Maintain all audio, visual, and lighting equipment. Purchase new equipment and parts as needed.
- Hire, manage, schedule, and train team of live sound engineers.
Co-Owner/Audio Engineer
Circle M Studio
Lincoln, NE
09.2014 - 09.2017
- Set up microphones and audio equipment for recording sessions. Recorded, edited, mixed and mastered audio.
- Collaborated creatively with clients on productions to fulfill their artistic vision.
- Managed studio's scheduling and books.
- Several projects reviewed in local newspaper, receiving A+ ratings.
Sales Representative
Music Go Round
Lincoln, NE
07.2008 - 02.2015
- Assisted customers shopping for musical instruments and equipment. Appraised and purchased used musical equipment.
- Managed store's website and online inventory, writing descriptions and taking photographs of products. Packaged and shipped items purchased online and over the phone.
- Designed and delivered Constant Contact email newsletters to customers.
Audio Engineer
Fuse Recording
Lincoln, NE
02.2008 - 11.2009
- Prepared for recording sessions by selecting and setting up microphones. Recorded, edited, mixed and mastered audio.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Scheduled studio time and handled accounting for projects.
- Maintained studio equipment and facility.
Assistant Audio Engineer
EARS Studio
Lincoln, NE
01.2005 - 06.2006
- Observed and assisted studio owner and audio engineers during recording sessions.
- Worked independently on recording sessions after period of internship.
Education
Associate of Applied Science - Recording Technology
McNally Smith College Of Music
Saint Paul, MN2007
Skills
- Customer and client satisfaction
- Setting up, operating, and maintaining sound reinforcement systems and audiovisual equipment
- Planning in advance of events and performances
- Learning new technology, software, and systems
- Troubleshooting and adapting to circumstances
- Proficient with Mac, iOS, Windows, digital audio workstation software (Pro Tools, Logic, etc), Google G Suite, Microsoft Office Suite
Websites
Timeline
Enterprise AV Technologist III
UNMC College of Nursing
12.2021 - 11.2025
Technical Services Specialist III
Doane University
06.2021 - 12.2021
Events Resource Coordinator & Tech. Specialist
Doane University
12.2018 - 06.2021
Head Audio Engineer
Zoo Bar
09.2017 - 12.2018
Co-Owner/Audio Engineer
Circle M Studio
09.2014 - 09.2017
Sales Representative
Music Go Round
07.2008 - 02.2015
Audio Engineer
Fuse Recording
02.2008 - 11.2009
Assistant Audio Engineer
EARS Studio
01.2005 - 06.2006
Associate of Applied Science - Recording Technology
McNally Smith College Of Music