Samuel Mugambi
St. Petersburg
Summary
I'm a dedicated and versatile Information Technology professional with a passion for leveraging cutting-edge technologies to drive business success. Offering a robust skill set in network administration, cybersecurity and cloud computing gained through 5 years of hands-on experience in diverse IT environments. Adept at troubleshooting complex technical issues, implementing secure IT infrastructures and managing cloud migrations.
Overview
7
7
years of professional experience
Work History
Networking Analyst
World Agroforestry Centre
03.2019 - 12.2024
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Provided technical support to end-users, addressing connectivity issues promptly to minimize downtime in daily operations.
- Managed large-scale projects involving network upgrades, ensuring timely completion within allocated budget constraints.
- Identified potential risks in the network environment through vulnerability assessments, proactively addressing these threats before they could impact system stability or compromise sensitive data.
- Performed rigorous testing of new hardware and software components before integration into existing systems to ensure compatibility and optimal performance levels were achieved.
- Enhanced network performance by identifying and resolving bottlenecks through regular monitoring and analysis.
- Developed comprehensive documentation for network configurations, enabling seamless knowledge transfer among team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
IT Technician
Spectrum Engineering
06.2018 - 03.2019
- Data sorting and analysis
- Selecting the appropriate design for evaluation
- Gathering and interpreting Ethnographic information
- Archiving sorted and analyzed data
- Performed troubleshooting and repaired peripheral devices such as printers.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained new employees on IT protocols and procedures, ensuring smooth onboarding process
- Collaborated with software developers to customize and optimize software applications for specific business needs
Education
Bachelor - Business Information Technology
Technical University of Kenya
Kenya12.2017
Kenya Certificate of Secondary Education -
Ikuu Boys High School
Kenya12.2012
Skills
- Technical support and troubleshooting
- Network security and firewalls
- Encryption and data protection
- Network management and monitoring
- Operating systems: Windows, Linux, UNIX
- Hardware expertise
Hobbies and Interests
- Cybersecurity and network protection
- Cloud computing and virtualization technologies
- Emerging networking technologies
Languages
French, Describe your level
Timeline
Networking Analyst
World Agroforestry Centre
03.2019 - 12.2024
IT Technician
Spectrum Engineering
06.2018 - 03.2019
Bachelor - Business Information Technology
Technical University of Kenya
Kenya Certificate of Secondary Education -
Ikuu Boys High School
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