SAMUEL MWANGI
BARISTA
Doha,Qatar
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
BARISTA
La Princess Coffee
Doha, Qatar
03.2022 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista/cashier
Pause Time Café
Doha, Qatar
02.2021 - 01.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Certificate Of Completion -
KANGUI SECONDARY SCHOOL
Kenya 06.2013 - 11.2016
Certificate Of Completion - Culinary Arts - Barista
PHILIPPINES INTEGRATED INSTITUTE QATAR
Qatar 11.2020 - 03.2021
Skills
Exceptional customer service
Menu memorization
Foam art
Coffee machinery
Cash Handling
Opening and closing duties
Adaptive and creative
Friendly and outgoing
Timeline
BARISTA
La Princess Coffee
03.2022 - Current
Barista/cashier
Pause Time Café
02.2021 - 01.2022
Certificate Of Completion - Culinary Arts - Barista
PHILIPPINES INTEGRATED INSTITUTE QATAR
11.2020 - 03.2021
Certificate Of Completion -
KANGUI SECONDARY SCHOOL
06.2013 - 11.2016