Summary
Overview
Work History
Education
Skills
Timeline
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SAMUEL MWANGI

BARISTA
Doha,Qatar

Summary

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

BARISTA

La Princess Coffee
Doha, Qatar
03.2022 - Current
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Promoted additional items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.

Barista/cashier

Pause Time Café
Doha, Qatar
02.2021 - 01.2022
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained regular and consistent attendance and punctuality.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Certificate Of Completion -

KANGUI SECONDARY SCHOOL
Kenya
06.2013 - 11.2016

Certificate Of Completion - Culinary Arts - Barista

PHILIPPINES INTEGRATED INSTITUTE QATAR
Qatar
11.2020 - 03.2021

Skills

    Exceptional customer service

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Timeline

BARISTA

La Princess Coffee
03.2022 - Current

Barista/cashier

Pause Time Café
02.2021 - 01.2022

Certificate Of Completion - Culinary Arts - Barista

PHILIPPINES INTEGRATED INSTITUTE QATAR
11.2020 - 03.2021

Certificate Of Completion -

KANGUI SECONDARY SCHOOL
06.2013 - 11.2016

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SAMUEL MWANGIBARISTA