Open To Work
Samuel Ogbajie
Houston,TX
Summary
Dynamic Store Manager with a proven track record at T-Mobile, excelling in customer relations and problem-solving. Achieved significant sales growth through strategic training and innovative customer loyalty programs. Expert in inventory management, enhancing stock accuracy while fostering a high-performing team culture. Committed to delivering exceptional customer service and driving engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
T-Mobile
Houston, TX
11.2017 - 04.2026
- Led team in achieving sales targets through effective training and performance management
- Implemented inventory control processes to minimize shrinkage and optimize stock levels
- Developed customer loyalty programs, enhancing customer retention and satisfaction
- Analyzed sales data to identify trends, driving strategic decision-making for product placement
Assistant Manager
T-Mobile
New York, NY
03.2015 - 04.2017
- Led team in achieving sales targets through effective coaching and performance management.
- Developed training programs to enhance employee knowledge on products and customer service techniques.
- Streamlined inventory management processes to reduce stock discrepancies and improve accuracy.
- Collaborated with cross-functional teams to implement promotional campaigns and drive customer engagement.
Lead Mobile Expert
T-Mobile
New York, NY
01.2010 - 03.2015
- Led training initiatives to enhance team knowledge on mobile technology and customer service best practices.
- Developed strategies to improve customer engagement and satisfaction through tailored mobile solutions.
- Mentored junior staff, fostering skills in sales techniques and product knowledge for increased performance.
- Analyzed sales data to identify trends, informing decisions on inventory management and promotional strategies.
Mobile Expert
T-Mobile
New York, NY
11.2004 - 01.2010
- Developed comprehensive product knowledge to assist customers with mobile device selection and usage.
- Trained team members on new technologies and customer service best practices to enhance performance.
- Implemented strategies for improving customer satisfaction through personalized service and support.
- Analyzed sales data to identify trends, driving targeted promotions and inventory management.
Education
Bachelor of Science - Data Analysis
Capella University
09-2027
No Degree - Asset Protection Advocate Program
T-Mobile
Houston, TX08-2023
High School Diploma -
Bethel Seminary School
09-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
- Exceeded monthly store sales goals for the 2nd month in a row.
- Achieved the top 20% national store ranking in 2026.
Certification
- Certified Asset Protection Certification, T-Mobile - 2023
SPRINTacular of Achievement 2017
Awarded Sprintacular of Achievement honors for surpassing performance goals, demonstrating strong project ownership, stakeholder coordination, and execution of initiatives that increased revenue and service quality.
Languages
English
Full Professional
Timeline
Store Manager
T-Mobile
11.2017 - 04.2026
Assistant Manager
T-Mobile
03.2015 - 04.2017
Lead Mobile Expert
T-Mobile
01.2010 - 03.2015
Mobile Expert
T-Mobile
11.2004 - 01.2010
Bachelor of Science - Data Analysis
Capella University
No Degree - Asset Protection Advocate Program
T-Mobile
High School Diploma -
Bethel Seminary School