SAMUEL PELAEZ
Miami,FL
Summary
Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration.
Overview
5
5
years of professional experience
Work History
Fashion Advisor
MACEOO LLC
Miami, FL
09.2020 - Current
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
- Researched current fashion trends and competitor activity.
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
Keyholder, Manager
Effusion Gallery
Miami, FL
12.2017 - 03.2019
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Broke down boxes and disposed of trash.
- Accomplished multiple tasks within established timeframes.
- Improved customer service by projecting friendly and knowledgeable attitude.
Sales Associate
Express Clothing
Tampa, FL
07.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
General Assistant
COCOA SPA
Bogota, Colombia
07.2015 - 12.2016
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Created letter templates in Microsoft Word for correspondence and requests.
- Responded to telephone, email and in-person customer inquiries.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Completed large photocopying and shredding jobs and reported faulty machinery and equipment to vendor.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Associate of Arts - Arts: Pre – Law
Miami Dade College
Miami, FL12.2021
Skills
- Effective oral communication
- Critical Thinking
- Accessories and Footwear
- Customer Service and Assistance
- Luxury Apparel
- Administrative Duties
- Time management
- Consultative Selling
- Performance Improvement
- Closing Procedures
Languages
Spanish
Native or Bilingual
Timeline
Fashion Advisor
MACEOO LLC
09.2020 - Current
Keyholder, Manager
Effusion Gallery
12.2017 - 03.2019
Sales Associate
Express Clothing
07.2017 - 11.2017
General Assistant
COCOA SPA
07.2015 - 12.2016
Associate of Arts - Arts: Pre – Law
Miami Dade College