Overview
Work History
Education
Skills
Timeline
Generic

Samuel Perez Serna

Overview

8
8
years of professional experience

Work History

Preloader

United Parcel Service
05.2020 - Current
  • Ensure packages are transferred from pallet onto trailer in an organized timely matter
  • Manage and sort packages by verifying the correct amount of orders are being placed in trailer
  • Scan, sort and organize an average of 1200 packages per shift with 100% accuracy
  • Manually load approximately 2000 pounds worth of packaging per shift onto a variety of vehicles
  • Sort packages into an average of 30 different totes to ensure they made it to the proper destination
  • Followed a checklist ensuring safety standards were met in cleanliness 100% of the time in the storage area
  • Resolved issues on 30% of the packages that passed through my hands, ensuring that the packaging was correctly sealed

Cover Driver

United Parcel Services, UPS
01.2022 - 02.2025
  • Transport packages and heavy cargo to designated drop off locations
  • Operate a large motor vehicle with an earned DOT
  • Adhere to OSHA safety standards and guidelines while managing packaging to ensure 100% compliance
  • Carefully adhere to standardized routes and verify delivery addresses

Retail Store Supervisor

O'Reilly Auto Parts
02.2018 - 02.2022
  • Handled a high volume of daily inbound and outbound calls utilizing a courteous and professional manner to identify customer needs
  • Scheduled deliveries in a timely manner to ensure all company standards were achieved
  • Handled and resolved customer complaints
  • Trained and mentored over 5 sales associates by focusing on customer service to ensure customer satisfaction
  • Anticipated customer needs and provided them with high quality service while upholding company standards
  • Conducted weekly inventory checks, assisting in the identification and prevention of stock discrepancies
  • Issued receipts, refunds, credits, and change due to customers
  • Obtained consistent sales average within competitive atmosphere
  • Maintained high working standards in a fast-paced environment, allowing me to exceed daily goals

Cashier

Jack in the Box
01.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associates Degree - Sociology

M O R E N O V A L L E Y C O M M U N I T Y C O L L E G E
01.2017

Skills

  • Project Management
  • Resource Planning
  • Interpersonal Skills
  • Communication
  • Collaboration
  • Leadership
  • Critical thinking

Timeline

Cover Driver

United Parcel Services, UPS
01.2022 - 02.2025

Preloader

United Parcel Service
05.2020 - Current

Retail Store Supervisor

O'Reilly Auto Parts
02.2018 - 02.2022

Cashier

Jack in the Box
01.2017 - 01.2018

Associates Degree - Sociology

M O R E N O V A L L E Y C O M M U N I T Y C O L L E G E

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Samuel Perez Serna