Brittany Banks
Mesquite
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Preloader
UPS
06.2023 - Current
- Operate material handling equipment to efficiently load and unload freight.
- Ensure compliance with safety protocols during loading processes.
- Collaborate with team members to optimize warehouse workflows and reduce delays.
- Train new employees on proper loading techniques and equipment usage.
Teacher
Gateway Charter School
08.2021 - 09.2023
- Develop and implement engaging lesson plans to enhance student understanding and participation.
- Utilize assessment tools to track student progress and adapt instructional strategies accordingly.
- Foster a positive classroom environment that encourages student collaboration and respect.
- Maintain accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Server
Pappadeaux Seafood Kitchen
03.2016 - 08.2022
- Provide exceptional customer service, ensuring guest satisfaction and repeat business.
- Manage multiple tables efficiently, enhancing dining experience through attentive service.
- Collaborate with kitchen staff to ensure timely food delivery and order accuracy.
- Train new servers on menu knowledge, service standards, and operational procedures.
- Resolve customer complaints promptly, improving overall guest experience and loyalty.
Media Content Review Analyst
Genpact
08.2017 - 09.2021
- Analyze content for compliance with quality standards and guidelines.
- Evaluate user-generate content to ensure adherence to platform policies.
- Manage high-volume workloads effectively, ensuring all deadlines were met without compromising the quality of reviews.
- Participate in ongoing training programs to stay current with ever-changing platform policies and procedures.
Account Service Specialist
Nationstar MTG
08.2014 - 08.2017
- High Inbound/Outbound call center collections position.
- Collect payments on delinquent accounts/loans in the nature that requires analysis and independent decision making.
- Inform customers of the status of their account/loans (late fees, payment changes, last payment received, next due date, credit hits).
- Review terms and position of the customer’s account to determine if they qualify for any other payment options (reinstatements, modifications, repayment plans).
- Perform data entry and balancing of payments via check, phone pays, western union, and money grams.
Technical Support
Verizon
05.2012 - 05.2015
- High Inbound call center providing technical support for Business and Residential accounts
- Improve customer satisfaction by providing technical support on applications and troubleshooting issues.
- Provided technical support to clients, resolving issues remotely or escalating as necessary.
- Optimize user experience for clients through effective troubleshooting and technical support.
Education
B.B.A - Computer Information Systems
Wiley College
Marshall, TX05.2012
Skills
- Microsoft Office
- Inbound/Outbound call center
- Data Analysis
- Project Management
- Communication skills (written and verbally)
- Technical Support
- Customer Service
Timeline
Preloader
UPS
06.2023 - Current
Teacher
Gateway Charter School
08.2021 - 09.2023
Media Content Review Analyst
Genpact
08.2017 - 09.2021
Server
Pappadeaux Seafood Kitchen
03.2016 - 08.2022
Account Service Specialist
Nationstar MTG
08.2014 - 08.2017
Technical Support
Verizon
05.2012 - 05.2015
B.B.A - Computer Information Systems
Wiley College
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