Samuel Picking
Bakersfield,CA
Summary
Adept at systems analysis and incident response, I significantly enhanced operational efficiency and security protocols during my tenure with the United States Marine Corps. My leadership in streamlining communication processes and mentoring team members showcases my technical expertise and ability to foster team growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transmissions Systems Operators
United States Marine Corps
Camp Pendleton North, CA
06.2022 - Current
- Monitored system performance and identified potential issues, escalating as necessary.
- Troubleshot network problems to provide quick resolution for users.
- Provided technical support to end-users for various computer related issues.
- Operated and maintained data processing and peripheral equipment and called in outside technical support for specialized service.
- Loaded peripheral equipment daily with paper, labels and forms to maximize full system availability when needed.
- Stayed up to date on key platforms and hardware configurations, as well as diverse processing and monitoring tools.
- Provided technical and operational support for entire organization.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Documented installation or configuration procedures to allow maintenance and repetition.
- Monitored data inputs to manage and maintain accuracy.
- Managed user profiles, security access, and shared file structures.
- Updated hardware, software, and security protections with latest standards.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Reduced workflow downtime by coordinating on-site satellite building repairs.
- Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
- Analyzed project requirements to find bugs and eliminate issues.
- Completed frequent checks on user logins, file permissions and other data issues.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Monitored systems for intrusions or denial of service attacks, reporting security breaches to appropriate personnel.
Security and Emergency Services Augment
United States Marine Corps
Camp Pendleton North, CA
10.2023 - 04.2024
- Assisted in coordinating activities between police departments and other emergency services during large scale incidents.
- Communicated with medical personnel via radio while dispatching ambulances to medical emergencies.
- Verified that all necessary paperwork was completed accurately before closing out an incident report.
- Performed routine maintenance checks on communications equipment to ensure operational readiness.
- Drafted reports summarizing daily activity for review by supervisors.
- Resolved conflicts between agencies regarding jurisdiction when necessary.
- Advised callers on potential safety hazards or other related issues.
- Coordinated with local law enforcement agencies to provide mutual aid when needed.
- Notified families of victims involved in accidents or other traumatic events.
- Developed strategies for improving communication processes between agencies.
- Served as a point person for media inquiries regarding incidents within the area.
- Provided guidance and direction to less experienced staff members as required.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
Liberty Highschool
Bakersfield, CA03-2022
Skills
- Remote camera operation
- Systems analysis
- Machinery inspection
- Backup and recovery
- Software installation
- Sample collection
- Performance tuning
- System monitoring
- Equipment installation
- Incident response
- Storage management
- Hardware configuration
- Security protocols
Certification
- Combat Life Saving Certification
- Hazmat storage and maintenance certification (USMC-2024)
Timeline
Security and Emergency Services Augment
United States Marine Corps
10.2023 - 04.2024
Transmissions Systems Operators
United States Marine Corps
06.2022 - Current
High School Diploma -
Liberty Highschool
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