Samuel Pierluissi
Chicago
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Dependable. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
4
4
years of professional experience
Work History
Grocery Associate
Amazon
Wood Dale, IL
10.2023 - Current
- Processed customer orders efficiently using Amazon's proprietary inventory management system.
- Assisted in stock replenishment and inventory organization to maintain optimal product availability.
- Trained new associates on best practices for inventory handling and customer service protocols.
- Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager.
- Operated cash register proficiently, processing transactions quickly while maintaining accuracy to avoid discrepancies in financial records.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Provided excellent customer service by addressing inquiries and resolving issues effectively.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
Passanger Assistance Agent
United Ground Express
Chicago, IL
01.2023 - 03.2023
- Delivered exceptional customer service to enhance passenger experience.
- Assisted in coordinating baggage handling processes for timely departures.
- Monitored and ensured compliance with safety protocols and regulations.
- Resolved passenger inquiries effectively, maintaining high satisfaction levels.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Back of the House
Panera Bread
Skokie, IL
02.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ02-2021
Skills
- Punctuality
- Shelf stocking
- Cleanliness maintenance
- Product rotation
Languages
Spanish
Native or Bilingual
Timeline
Grocery Associate
Amazon
10.2023 - Current
Passanger Assistance Agent
United Ground Express
01.2023 - 03.2023
Back of the House
Panera Bread
02.2022 - 11.2022
High School Diploma -
Penn Foster College