Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Polimeni

Rochester,NY

Summary

Motivated Employer Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

ESR- Service Specialist

Paychex
10.2022 - Current


  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Educated clients on the Affordable Care Act and how to read the 1094/1095-C Form
  • Provided comprehensive training to new hires, ensuring consistent quality across the team''s services offerings.
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.


Outpatient Access Lead

University Of Rochester
06.2019 - 09.2022
  • Promoted a welcoming atmosphere for all patients, addressing concerns or questions with empathy and understanding.
  • Streamlined registration processes for better patient experience and reduced wait times.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Applied effective time management techniques to meet tight deadlines.

Education

High School Diploma -

Greece Athena
Rochester, NY
06.2013

Skills

  • Problem-solving abilities
  • Teamwork and Collaboration
  • Staff Training and Development
  • Task Prioritization
  • Excellent Communication
  • Organization

Timeline

ESR- Service Specialist

Paychex
10.2022 - Current

Outpatient Access Lead

University Of Rochester
06.2019 - 09.2022

High School Diploma -

Greece Athena

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Samuel Polimeni