Samuel Pratt

Worked as part of a team on a fast-paced production line to build and deliver top-quality recreational vehicles to customers and dealers.

Crossed-trained in multiple duties on line, including:

• Cabinet prep
• Cabinet setting
• Metal hanging
• Exterior hookup
• Interior wall setting
• Interior panel setting
• Appliance installation
• Plumbing prep
• Plumbing installation
• Electrical Rough Wire
• Worked effectively in a fast-paced team environment.
• Maintained accurate documentation of production activities.
• Contributed to continuous improvement initiatives by suggesting process enhancements or cost-saving measures.
• Collaborated with supervisors to develop training materials for specific job tasks or processes.
• Trained new employees on manufacturing procedures, equipment operation, and safety guidelines.
• Implemented lean manufacturing principles to optimize workflow efficiency and minimize waste generation.
• Participated in Kaizen event focusing on increasing production output and streamlining production processes.
• Identified opportunities for process improvements through data analysis.
• Fostered a culture of teamwork by actively collaborating with colleagues to achieve production goals.
• Maintained cleanliness of work area according to company standards.

Set up and ran machinery to produce exceptional products for industrial needs. Trained on various industrial machines including:

• CNC machine
• Temper furnace
• Rough-grind tumbler
• Wire draw
• End-cut lathe

Duties included:

• Worked with shift manager as Lead to monitor production output and end-of-day data entry.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Recorded and tracked daily production data for management reporting.
• Performed general equipment maintenance and repair to minimize downtime.
• Met production targets and tight deadlines by collaborating closely with team members.
• Collaborated with other departments to optimize production workflows.
• Maintained organized work area by cleaning and removing hazards.
• Trained new production staff members on safe and efficient production procedures and proper machine operations.

Oversaw total store performance and presentation. Supervised and worked alongside a team of individuals to create an excellent customer experience.

Duties included:

• Monitored customer satisfaction surveys and quickly resolved any issues.
• Auditing and overseeing store operations and safety procedures.
• Oversaw and assisted in store merchandising.
• Rotated seasonal merchandise and displays to feature new products and promotions.
• Monitored inventory levels and cycle counts to ensure accurate data.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached and evaluated staff to help improve skills, achieve daily objectives, and ensure customer satisfaction.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Supervised and worked alongside a team to elevate customer experience and facilitate overall store performance.

Duties included:

• Monitored customer satisfaction ratings.
• Worked directly with customers to resolve issues quickly.
• Oversaw and assisting in building weekly planograms to display new products.
• Monitored store Ad signage.
• Monitored store in-stock levels and inventory accuracy.
• Monitored current shrink percentage for store, identifying key areas for improvement
• Developed and coached shrink awareness in team members
• Ensured that all staff followed safety guidelines.
• Performed monthly safety audits to facilitate a safe work environment.
• Interviewed potential new-hires.
• Processed all new-hire paperwork.
• Administered corrective action forms as needed

Worked as part of a team to provide excellent customer service and achieve personal sales goals.

• Generated repeat business through exceptional customer service.
• Assisted associates in sales to ensure an excellent customer experience.
• Solved customer service issues as they arose.
• Successfully managed and exceeded both personal and team sales goals.
• Recognized as top salesman for multiple consecutive months.
• Conducted performance evaluations and provided coaching and training to team members.