Samuel Racine
Sanford ,FL
Summary
Driven by a continuous learning mindset and sales and knowledge, I increased sales revenue at Dicks Sporting Goods. Leveraging critical thinking and exceptional customer service skills, I enhanced customer satisfaction and efficiency, demonstrating a strong work ethic and adaptability in a fast-paced retail environment.
Overview
2
2
years of professional experience
Work History
Golf Technician
Dicks Sporting Goods
11.2022 - 08.2024
- Increased sales revenue by offering personalized product suggestions tailored to customers'' needs.
- Regularly attended industry training sessions, staying up-to-date on the latest trends and technology advancements in golf equipment.
- Contributed to a welcoming environment by greeting customers warmly upon arrival and assisting them throughout their visit at the store or facility.
- Participated in ongoing education opportunities related to golf course management practices for enhanced knowledge sharing among colleagues/team members.
- Boosted efficiency by accurately tracking inventory levels and placing orders as needed, minimizing stock shortages or overages.
Sales Associate
Dicks Sporting Goods
03.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Sports Management
University of North Florida
Jacksonville, FL05.2025
Associate of Applied Science -
Seminole State College of Florida
Sanford, FL08.2021
Skills
- Patience and Empathy
- Critical thinking abilities
- Continuous learning mindset
- Sales and Marketing Knowledge
- Strong Work Ethic
- Teamwork and Collaboration
- Customer Service
- Time Management
- Customer Assistance
- Reliability
Practicum Experience
Completed a 70-hour sports management practicum at the University of North Florida Golf Complex from May 2024 - July 2024. Responsible for course maintenance, operations support, and equipment management.
Volunteer Experience - The Player's Championship
Helped with set-up, retail shop, and ball tracking during the March 2024 event at Sawgrass.
Timeline
Golf Technician
Dicks Sporting Goods
11.2022 - 08.2024
Sales Associate
Dicks Sporting Goods
03.2022 - 11.2022
Bachelor of Arts - Sports Management
University of North Florida
Associate of Applied Science -
Seminole State College of Florida