Samuel Rivera-wilhite
Colorado springs,CO
Summary
Dynamic and results-driven professional with a strong work ethic and integrity, experienced at Walmart as a Cashier. Proven ability in cash handling and customer service, consistently resolving complaints to enhance satisfaction. Skilled in Salesforce CRM, with a focus on building relationships and improving sales through effective communication and teamwork.
hardworking with solid background in building materials industry. Effectively managed client relationships and supported sales initiatives, heavy lifting contributing to increased customer satisfaction. Demonstrated strong product knowledge and ability to provide tailored solutions to meet customer needs.
Overview
4
4
years of professional experience
Work History
Cashier
Walmart
08.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with inquiries, providing exceptional service and support.
- Stocked merchandise on shelves, maintaining organized product displays.
- Collaborated with team members to enhance workflow and customer experience.
- Adhered to safety and sanitation standards during checkout operations.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Appointment Setter
Cellular Sales Verizon
05.2025 - 07.2025
- Conducted outbound calls to schedule appointments with potential clients.
- Provided accurate information regarding services and offerings to prospects.
- Utilized CRM software to track leads and appointment statuses effectively.
- Followed up with clients post-appointment to ensure satisfaction and gather feedback.
- Collaborated with sales team to align on lead quality and conversion strategies.
- Maintained organized records of client interactions and appointment histories.
- Assisted in developing scripts and templates for consistent messaging during calls.
Sales Representative
Optimal Wireless
07.2021 - 01.2025
- Developed strong customer relationships through effective communication and active listening.
- Executed sales strategies to meet daily targets and enhance product visibility.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Provided product demonstrations and training to clients, ensuring comprehensive understanding of features.
- Assisted in resolving customer inquiries, enhancing satisfaction and retention rates.
- Maintained accurate records of sales activities using CRM software for tracking performance.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Lumber Customer Service Associate
Lowes Home Improvment
03.2023 - 04.2024
- Assisted customers with lumber selection and project advice, ensuring a positive shopping experience.
- Coordinated special orders and inventory management for lumber products, enhancing stock availability.
- Maintained knowledge of building materials, tools, and safety protocols to provide informed guidance to customers.
- Conducted regular safety checks on equipment and machinery, ensuring a safe working environment for both employees and customers.
- Operated heavy machinery such as forklifts safely and effectively to move large quantities of lumber materials efficiently.
- Developed strong relationships with local contractors, promoting repeat business and referrals within the community.
- Improved overall store appearance through diligent maintenance efforts focused on cleanliness, organization, and presentation of merchandise.
Skills
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service
- Written and verbal communication
- Salesforce CRM
- Stocking
- Wood identification
- Building materials expertise
- Safety regulations
- Attention to detail
- Shipping and receiving
Timeline
Cashier
Walmart
08.2025 - Current
Appointment Setter
Cellular Sales Verizon
05.2025 - 07.2025
Lumber Customer Service Associate
Lowes Home Improvment
03.2023 - 04.2024
Sales Representative
Optimal Wireless
07.2021 - 01.2025