Samuel Rodriguez
Friendswood,TX
Summary
Goal-oriented professional with a proven track record at Nielsen, excelling in customer service and relationship-building. Skilled in technical support and equipment maintenance, I thrive on helping others, building relationships, and ensuring quality standards. I am also motivated by competition, which drives my progress and ensures continuous improvement.
Overview
9
9
years of professional experience
Work History
Field Representative
Nielsen
Houston, Texas
07.2021 - 06.2025
- Performed installations and maintained/coached homes to keep them in good standing.
- Utilized survey tools to collect demographic information and ensure quality with panelists.
- Maintained strong relationships with clients to support the ratings.
- I drove and maintained the company vehicle.
- Schedule appointments with panelists for maintenance and quality check-ups.
Computer technician
Delfix Computer repairs
Houston, TX
03.2018 - 12.2020
- Answer questions regarding computer software, or hardware issues.
- Diagnosed hardware and software issues for computer systems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Assistant manager
Nam Noodles & More
Pasadena, TX
09.2016 - 02.2018
- Monitor compliance with health and fire regulations.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Assisted in training staff
- Establish standards for personnel performance and customer service.
Education
CIT certificate - Computer Information technology
San Jacinto South
Houston, Tx08-2018
Skills
- Customer service
- Time management
- Installation skills
- Technical support
- Relationship building
- Growth planning
- Goal-oriented mindset
- Computer troubleshooting
- Equipment management
- Equipment maintenance
Timeline
Field Representative
Nielsen
07.2021 - 06.2025
Computer technician
Delfix Computer repairs
03.2018 - 12.2020
Assistant manager
Nam Noodles & More
09.2016 - 02.2018
CIT certificate - Computer Information technology
San Jacinto South