MATEUS DUTRA
Concord,United States
Summary
Proven leader and effective communicator, adept at fostering business relationships and enhancing customer experiences, notably at Rite Rug Flooring. Leveraged organizational and problem-solving skills to streamline processes, achieving significant improvements in team performance and customer satisfaction. Demonstrates a goal-oriented mindset with a strong work ethic, excelling in project management and customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Representative
Rite Rug Flooring
Charlotte, NC
01.2024 - 08.2025
- Maintained accurate records of all customer interactions.
- Identified areas of improvement within existing processes and procedures in order to optimize performance.
- Coordinated with other departments to ensure smooth operation of projects within the team.
- Replenished and arranged items to maintain appearance.
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
- Filled out paperwork completely, efficiently, and accurately.
- Organized and maintained client records in a timely manner.
- Monitored progress of assigned tasks according to established timelines and schedules.
Valet Driver
Parking Management Services Inc
Chattanooga, Tennessee
07.2023 - 10.2023
- Provided exceptional customer service by welcoming guests, assisting with check-in, and addressing there needs
- Ensured the safe and efficient parking of vehicles while maintaining a high level
Summer Camp Counselor
Nosoca Pines Ranch
Kershaw County, South Carolina
07.2023 - 07.2023
- Communicated effectively with parents and ensured the well-being of children entrusted to our care
- Facilitated a positive and enriching experience for the camp attendees
- Monitored activities matched to individual and group abilities to keep campers safe.
- Welcomed participants and directed to assigned areas.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
Residents Assistant
Mount Pisgah Academy
Candler, North Carolina
08.2022 - 05.2023
- Assisted deans and cared for a hall of 15-20 guys, fostering a positive and supportive living environment
- Demonstrated strong communication and leadership skills, maintaining a 24/7 on-call presence
- Coordinated move-in, move-out processes for incoming, departing residents.
- Trained new resident assistants on their responsibilities while providing ongoing support throughout the year.
- Communicated with staff to resolve problems with individual students.
- Assisted in planning special events like holiday parties or end-of-year celebrations.
- Created meaningful relationships with the campus community by attending meetings and engaging in dialogue about student concerns.
- Counseled students in handling family, financial and educational problems.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Administered, coordinated or recommended disciplinary and corrective actions.
Grounds Keeper
Mount Pisgah Academy
Candler, North Carolina
09.2021 - 05.2022
- Took initiative in maintaining a clean and aesthetically pleasing campus
- Ensured proper maintenance of grounds, buildings, and campus vehicles
Kids Counselor
Lifetime Fitness
Raleigh, North Carolina
06.2021 - 09.2021
- Exhibited strong communication skills with parents and colleagues
- Developed and implemented lesson plans while leading groups of 17-25 kids
Education
HIGH SCHOOL DEGREE -
MOUNT PISGAH ACADEMY
05.2023
Skills
- Communication
- Friendly
- Team Leadership
- Organized
- Problem solving
- Strong work ethic
- Detail-oriented
- Decision-Making Abilities
- Customer service
- Customer relations
- Business operations
- Project management
- Business relationships
- Goal-oriented mindset
Certification
- OSHA 30
Languages
Spanish
Professional
Portuguese
Native/ Bilingual
Timeline
Field Representative
Rite Rug Flooring
01.2024 - 08.2025
Valet Driver
Parking Management Services Inc
07.2023 - 10.2023
Summer Camp Counselor
Nosoca Pines Ranch
07.2023 - 07.2023
Residents Assistant
Mount Pisgah Academy
08.2022 - 05.2023
Grounds Keeper
Mount Pisgah Academy
09.2021 - 05.2022
Kids Counselor
Lifetime Fitness
06.2021 - 09.2021
- OSHA 30
HIGH SCHOOL DEGREE -
MOUNT PISGAH ACADEMY
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