Samuel Satterfield
Miami,FL
Summary
Salesforce Certified Platform Administrator with 10+ years of experience leading the design, development, and expansion of Salesforce platforms in a healthcare environment. Combines hands-on expertise in Flows, Apex, and system integrations with leadership experience managing junior admins and driving cross-functional projects. Proven ability to scale Salesforce adoption, improve business processes, and deliver solutions supporting 200+ users across multiple departments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Salesforce Administrator & Developer
Femwell Group Health, LLC
01.2016 - 04.2026
- Served as the primary Salesforce SME for 10+ years across Sales, Service, Experience, and Marketing Cloud
- Supported and scaled a 200+ user environment, growing adoption from ~20 users across 12+ departments
- Designed and maintained custom architecture (20+ objects) and automation using Flows and Apex
- Led Service Cloud implementation, supporting 200,000+ cases with automated routing, SLAs, and workflows
- Built and managed integrations across multiple systems (Formstack, marketing platforms, internal data services)
- Managed and mentored a Junior Salesforce Admin, overseeing support and development tasks
- Acted as BA/PM on key initiatives, working with leadership to define requirements and deliver scalable solutions
- Developed reporting and dashboards to support leadership decision-making and operational metrics
Data Services Coordinator
Femwell Group Health, LLC
01.2013 - 01.2015
- Coordinated cross-functional data projects using Excel, Jira, and Asana
- Led smaller initiatives, including early evaluation of Salesforce as a business tool
- Developed and maintained project timelines, ensuring milestones were met consistently across teams.
- Helped rebuild and structure the Data Services department, establishing scalable processes
- Coordinated communication between departments to enhance operational efficiency and project alignment.
EHR Coordinator
Femwell Group Health, LLC
01.2012 - 01.2013
- Supported enterprise rollout of Electronic Medical Records (EMR) systems
- Coordinated client onboarding projects, managing timelines, communication, and logistics
- Helped establish and operationalized a new department
- Coordinated communication between departments to streamline project execution and enhance collaboration.
- Developed and implemented operational processes to improve efficiency across various projects.
Assistant to the Project Manager
Femwell Group Health, LLC
01.2011 - 01.2012
- Supported IT project execution using Excel-based tracking tools (including VBA)
- Assisted in data collection, system updates, and project coordination
- Contributed to client data management and large-scale coordination efforts
- Coordinated project schedules and deadlines to ensure timely completion of deliverables.
Skills
- Salesforce Administration & Development (10 years)
- Service Cloud, Experience Cloud, Marketing Cloud
- Flow Automation
- Apex (Triggers & Classes)
- SOQL & Data Management
- System Integrations & APIs
- Reports & Dashboards
- User Management (Profiles & Permission Sets)
- Formstack / Formsite
- Excel, Google Sheets
- Salesforce Sandboxes & Dev Environments
- Team Leadership (Junior Admin Management)
- Cross-Functional Collaboration
- Business Analysis & Requirements Gathering
- Project Coordination & Delivery
- Process Automation, Design & Optimization
Certification
Salesforce Certified Platform Administrator
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Salesforce Administrator & Developer
Femwell Group Health, LLC
01.2016 - 04.2026
Data Services Coordinator
Femwell Group Health, LLC
01.2013 - 01.2015
EHR Coordinator
Femwell Group Health, LLC
01.2012 - 01.2013
Assistant to the Project Manager
Femwell Group Health, LLC
01.2011 - 01.2012