Samuel Schreiber
Loveland,OH
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
10
10
years of professional experience
Work History
Security Guard
United Allied Security
04.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Sales Associate
Metroplex Management Group
11.2016 - 04.2019
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Supervisor Call Center Representative
Fujitsu
04.2013 - 10.2016
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control
- Used Oracle Systems to complete hardware issues, to reset passwords
Education
Business
Collin County Community College District
Plano, TX05.2014
Skills
- Attentive and Observant
- Excellent Work Ethic
- Great leadership and communication skills
- Relationship building and management
- Strategic planning
- Negotiation
- Schedule optimization
- Verbal and written communication
Timeline
Security Guard
United Allied Security
04.2020 - Current
Sales Associate
Metroplex Management Group
11.2016 - 04.2019
Supervisor Call Center Representative
Fujitsu
04.2013 - 10.2016
Business
Collin County Community College District
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