Samuel Scott Ussia
Clearwater,Florida
Summary
Solutions-driven management professional with extensive experience in leading organizational change and driving growth. Achievements include significant revenue increases and improved profit margins through strategic planning and effective leadership. Known for strong negotiation and operational management skills, fostering relationships built on trust and mutual benefit. Committed to exceeding goals and achieving objectives in dynamic environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Licensed Community Association Manager
Condominium Associates
St. Petersburg, Florida
02.2022 - Current
- Managed community operations and ensured compliance with association regulations.
- Coordinated effective communication between homeowners and board members, fostering transparency and trust.
- Organized regular meetings to discuss community issues and initiatives.
- Oversaw maintenance schedules for common areas and facilities.
- Developed and managed budgets, ensuring financial sustainability and accountability for the community association.
- Implemented policies that increased community engagement and participation, strengthening resident involvement.
- Resolved conflicts between residents through mediation and communication strategies.
- Maintained vendor relationships for landscaping, maintenance, and security services.
- Demonstrated in-depth knowledge of community rules and regulations.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Participated in resident forums providing information about new developments taking place in their area.
- Advised board members on best practices when it comes to managing a successful Community Association.
- Investigated complaints from homeowners about violations of established rules or regulations.
- Reviewed contracts submitted by vendors prior to approval by board members.
- Coordinated meetings with board members to discuss issues related to the management of the community association.
Independent Contractor
Omega Medical Health Systems
Pottstown, Pennsylvania
01.2010 - Current
- In Home NPWT & Lymphedema Therapy Coordinator.
- Provided specialized care for venous wounds and lymphedema patients.
- Consulted with clinicians on therapy course, training, and quality control to enhance patient outcomes.
- Interact with both Clinical and non-clinical staff to ensure patient care is at the highest level possible.
- Close relationships with the Home Health Agencies to ensure all Clinical orders are followed through.
- Facilitated communication between healthcare providers and patients to enhance service delivery.
- Developed and maintained electronic health records to ensure accurate tracking of patient information and support care continuity.
- Organized medical supplies inventory to guarantee availability for healthcare teams, improving service delivery.
- Built successful partnerships with other businesses in related industries.
- Developed and implemented marketing strategies to increase customer engagement.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Performed quality assurance testing on all products prior to release.
Chef Trainer
Puff and Stuff Catering
Tampa, Florida
09.2018 - 12.2021
- Facilitated hands-on cooking workshops to enhance team skills and techniques.
- Mentored junior chefs in advanced cooking methods and presentation skills.
- Evaluated trainee performance and delivered actionable feedback to enhance skills.
- Provided individualized coaching and mentoring to aspiring chefs.
- Identified and implemented improvements in instructional methods to optimize learning.
- Demonstrated proper safety protocols, sanitation standards, and proper food handling techniques during instruction sessions.
- Developed standard operating procedures for food preparation and safety protocols.
- Designed training programs for culinary staff at Puff and Stuff Catering.
- Ensured compliance with local health codes throughout the entire training process.
General Manager
CHESTER VALLEY GOLF CLUB
01.1994 - 01.2010
- Promoted from Executive Chef to Club Manager to General Manager in 1999.
- Managed eight departments and oversaw 50 to 100 employees, including food and beverage, golf, pool and amenities, tennis, and special events.
- Successfully grew revenues from $5.5 million in 1999 to $6.7 million in 2009 by obtaining and maintaining full membership, increasing member participation for club services, and building additional revenue streams from weddings and outside events.
- Reduced labor costs by replacing ala carte gratuities with a monthly service fee, achieving a 12% increase in sales without additional labor costs.
- Direct menu development resulting in $2.1 million in annual sales (30% of annual club revenues).
- Built the swim program with increased participation and 5 league championships during my tenure.
- Managed creation of club’s first website, enabling online booking for tee times, dining reservations, and tennis court times.
- Managed the renovation of the golf course, pool and tennis pavilion in 2009. The project came in on time and within budget. Both projects have been deemed overwhelming successes by the members.
- Assisted in the planning, organization and management of The Bell Atlantic Classic Senior Tour event which the club hosted for 12 years.
- Perform budget preparation and management, annual audits, periodic finance reviews, accounts receivable and payable, collections and financial reporting.
- Hire, train and supervise a team dedicated to meeting and exceeding high services standards, goals and objectives.
- Manage Public Relations and the Image of the Chester Valley Golf Club in the local and surrounding community.
Education
Some College (No Degree) -
Club Managers Association of America
Associate Degree - Hotel and Restaurant Management
Middlesex Community College
Middlesex, NJSkills
- Outlet Profitability Integration
- Budget Management
- Profit and Loss Performance
- Purchasing and Inventory Control
- Reducing Operational Costs
- Operational Improvements
- Developing New Revenue Streams
- Stimulating Revenue Growth
- Employee Retention
- Proactive Change Management
- Team Development and Training
- Golf Course Management and Maintenance
- Special Event Planning and Coordination
- Vendor and Supplier Negotiations
- Marketing and Promotions
- Building a Strong Member Base With Service and Quality
- Pool and Tennis Facility management
- Food Service Management Expertise
- Strategic Planning
- Operational Implementation
- Outside Event Execution
- Motivational Leadership Style
- Exceed Members and Clients Expectations
- Exceeding Performance Goals
- Detail-Oriented Management Style
- Developing Management Teams
- Labor Cost Control
- Community management
- Budget development
- Conflict resolution
- Regulatory compliance
- Vendor management
- Customer relationship management
- Team leadership
- Strategic planning
- Effective communication
- Problem solving
- Time management
- Performance evaluation
- Emergency preparedness
- Board meeting facilitation
- Coaching and mentoring
- HOA oversight
- Community restrictions enforcement
- Policy enforcement
- Budget planning
- Property maintenance
- Vendor relationship management
- Community operations management
- Active listening
- Risk assessment
- Insurance coordination
- Financing coordination
- Customer service-focused
- Professionalism
Affiliations
Club Managers Association of America, past member, over 300 hours of education
Certification
Club Managers Association of America
LCAM
Serve Safe Certified
LCAM
Serve Safe Certified
Timeline
Licensed Community Association Manager
Condominium Associates
02.2022 - Current
Chef Trainer
Puff and Stuff Catering
09.2018 - 12.2021
Independent Contractor
Omega Medical Health Systems
01.2010 - Current
General Manager
CHESTER VALLEY GOLF CLUB
01.1994 - 01.2010
Some College (No Degree) -
Club Managers Association of America
Associate Degree - Hotel and Restaurant Management
Middlesex Community College