Samuel S Fetrow
Dillsburg,Pa
Summary
Dynamic restaurant operations leader with over 27 years of progressive management experience specializing in food safety, sanitation, and brand protection. Expertise in assessing operational risks and ensuring regulatory compliance while coaching teams to exceed food safety standards. Proven track record in conducting thorough food safety checks and implementing corrective action plans in high-volume environments, complemented by effective communication and relationship-building skills. Customer-focused General Manager adept at driving revenue growth and margin expansion through strategic planning and meticulous execution in fast-paced settings.
Overview
2027
2027
years of professional experience
2
2
Certifications
Work History
General Manager
Red Robin
01.2023 - Current
- Ensure consistent compliance with food safety, sanitation, and health regulations through daily oversight and corrective action planning.
- Conduct regular food safety assessments, reinforcing proper temperature control, labeling, storage, and chemical handling.
- Coach managers and team members on food safety best practices, accountability, and brand standards.
- Serve as point of contact during inspections, audits, and guest concerns related to food safety and cleanliness.
- Maintain strong guest and stakeholder relationships through transparent communication and problem resolution.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Bar Manager
Red Robin
01.2013 - 01.2016
- Ensured bar operations met food safety, sanitation, and brand standards through daily inspections and corrective actions.
- Reinforced proper handling, storage, and cleaning procedures to reduce contamination risk.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Kitchen Manager
Red Robin
01.2010 - 01.2013
- Maintain a safe and sanitary kitchen environment through daily cleaning programs and routine Steritech walkthrough.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Perform twice-daily food safety checks, including temperature verification, date labeling, allergen awareness, and chemical compliance.
- Identify food safety risks and implement corrective actions to prevent repeat violations.
- Conduct food safety training for new hires and reinforce standards through ongoing coaching.
- Complete weekly inventories and sanitation reviews to ensure regulatory compliance and operational readiness.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
General Manager
Ruby Tuesday
2009 - 2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
District Training Manager
Ruby Tuesday
2004 - 2006
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Implemented assessment tools to measure the effectiveness of training initiatives, driving continuous improvement efforts.
- Organized workshops and seminars for employees at all levels, promoting a culture of continuous learning within the organization.
- Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Mentored junior trainers, providing guidance on best practices and professional development opportunities.
- Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
Manager
Ruby Tuesday
1999 - 2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Degree Name -
College, University
Degree Name - undefined
College, University
Skills
ServSafe certification
Food safety audits
Health department compliance
Risk Assessment & Corrective Action Planning
Brand Protection & Standards Enforcement
Client Education & Relationship Management
Allergen Awareness & Chemical Safety
Temperature Control & HACCP Principles
Training, Coaching & Performance Feedback
Field-Based Assessments & Reporting
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Marketing - Implemented marketing strategies which resulted in $150,00 growth in sales from 2023 to present through fundraising.
Certification
Serv Safe Expires 1/3/2029
Timeline
General Manager
Red Robin
01.2023 - Current
Bar Manager
Red Robin
01.2013 - 01.2016
Kitchen Manager
Red Robin
01.2010 - 01.2013
Degree Name - undefined
College, University
General Manager
Ruby Tuesday
2009 - 2010
District Training Manager
Ruby Tuesday
2004 - 2006
Manager
Ruby Tuesday
1999 - 2009
Degree Name -
College, University
CONTACT
- 717-585-1912
- Fetrow08@outlook.com
- Dillsburg, Pa, USA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English