Samuel Sharpe
Unicoi,TN
Summary
Dedicated professional with demonstrated strengths in customer service, time management and professional relationship building. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
BerniePortal Account Manager
Bernard Health
06.2022 - 07.2023
- Built significant, productive and profitable long-term relationships with key clients in the Employer Benefits market using expert customer service skills
- Established and facilitated a Mastermind Group for sharing best practices and increasing engagement with high-engagement accounts
- Collaborated closely with team members to develop and achieve ambitious sales goals, resulting in numerous successful client upgrades
- Represented the company at the annual national HR Conference in Nashville, TN, showcasing our products and expanding our network of potential clients
- Coordinated smooth onboarding for new clients by developing and executing professional, engagement-focused plans
- Developed technical knowledge of cloud, data-center infrastructure, and other emerging technologies
- Established high level of technical and business acumen, professionalism and trust across 60 accounts.
Customer Service Representative/Retail Manager Trainee
Andrews Apothecary
12.2020 - 05.2022
- Kept stock fresh with regular rotation and removal of expired products
- Coordinated new supply orders, processed deliveries and restocked shelves
- Upheld strict facility and HIPAA regulations governing patient information and interactions
- Prepared shipping orders, including creating packing lists and putting in padding or cold packs to protect medications
- Maintained accurate inventory counts and reported discrepancies of main stock and specially controlled substances
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Maintained high store standards in merchandising, security and visual presentation
- Managed inventory audits, financial reconciliations and sales reporting.
Front of House Staff
Sophie's Cork and Ale
09.2018 - 10.2020
- Managed transactions, including deliveries and cash register operations
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Checked identification before serving alcohol to comply with state and federal laws
- Completed opening and closing duties with meticulous attention to detail
- Communicated dietary needs and other special requests to kitchen staff to foster pleasant experiences for guests
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with selection, often helping to develop new dishes
- Greeted guests to provide warm welcome and promote good customer service
- Operated POS systems and managed bar tabs to track revenue.
Office Assistant
University of North Carolina - Chapel Hill CAS Business Operations
02.2018 - 05.2018
- Maintained confidentiality and discretion working with sensitive material
- Organized and maintained office files for easy retrieval.
Crew Member
Jersey Mike's Subs
03.2017 - 03.2018
- Delivered positive service experience when greeting and serving customers
- Maintained inventory and stock, completing tasks assigned by management
- Communicated with coworkers to prioritize workflow and streamline order preparation
Office Assistant
Taylor & Parsley, CPAs, PLLC (formerly Charles W. Taylor CPA, PA)
10.2015 - 01.2016
- Maintained strict confidentiality and discretion working with highly sensitive material.
- Fielded incoming calls and took detailed messages.
- Organized boxes of old files that had filled office basement for decades.
Education
Bachelor of Arts - English
University of North Carolina At Chapel Hill
08.2019
Skills
- Strategic Planning
- Client Relations
- Customer Account Management
- Customer Service
- Schedule Management
- Customer Relationship Building
- Customer Needs Assessment
- CRM Software
- Records Management
- Team Collaboration
- Payment Processing
Timeline
BerniePortal Account Manager
Bernard Health
06.2022 - 07.2023
Customer Service Representative/Retail Manager Trainee
Andrews Apothecary
12.2020 - 05.2022
Front of House Staff
Sophie's Cork and Ale
09.2018 - 10.2020
Office Assistant
University of North Carolina - Chapel Hill CAS Business Operations
02.2018 - 05.2018
Crew Member
Jersey Mike's Subs
03.2017 - 03.2018
Office Assistant
Taylor & Parsley, CPAs, PLLC (formerly Charles W. Taylor CPA, PA)
10.2015 - 01.2016
Bachelor of Arts - English
University of North Carolina At Chapel Hill
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