Samuel Sides
Tucson,AZ
Summary
Dynamic professional with a proven track record in enhancing customer experience and sales proficiency at Dutch Bros and QuikTrip. Expert in complaint resolution and clear communication, ensuring customer satisfaction and repeat business. Specializes in communicating with customers and leadership.
Overview
5
5
years of professional experience
Work History
Barista
Dutch Bros
07.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, to standard.
Relief Assistant Manager
QuikTrip
10.2022 - 07.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Member
Papa Murphys
04.2020 - 05.2021
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
No Degree - Business
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2022
High School Diploma -
Sahuaro High School
Tucson, AZ05-2021
Skills
- Opening and closing duties
- Up-selling
- Clear communication
- Sales proficiency
- Staff training and development
- Strong leadership
- Team building expertise
- Complaint resolution
Hobbies
I had an extensive baseball career, where I won the Hal Eustice award for leadership and talent. I then went to GateWay Community College to continue my education and career, where I unfortunately ended up tearing my labrum. After the injury, I decided to merge into my new favorite hobby body building. I chose body building because I knew that I would continue to make me grow both mentally and physically.
Timeline
Barista
Dutch Bros
07.2024 - Current
Relief Assistant Manager
QuikTrip
10.2022 - 07.2024
Crew Member
Papa Murphys
04.2020 - 05.2021
No Degree - Business
Maricopa Community Colleges, Gateway Community College
High School Diploma -
Sahuaro High School
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