Summary
Work History
Education
Skills
Languages
Timeline
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Samuel Spencer

Henrico,VA

Summary

Dynamic professional with a proven track record at the International Rescue Committee, excelling in client service and problem-solving. Recognized for enhancing client satisfaction through effective communication and timely issue resolution. Strong time management skills and a collaborative team player, committed to fostering positive environments and achieving outstanding results.

Work History

Front Desk Person

International Rescue Committee, Richmond, Virginia
03.2019 - 03.2020
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

Therapeutic Driver

Henrico Area Mental Health and Developmental Services
01.2017 - 07.2018
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved client and staff satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Advancement Via Individual Determination Tutor

Charlotte Mecklenburg School System
03.2000 - 03.2001
  • Enhanced student understanding by providing tailored tutoring sessions.
  • Delivered personalized learning plans to improve academic performance.
  • Assisted students with difficult subjects, leading to increased confidence.
  • Guided students through complex topics, resulting in improved grades.

Program Director/Associate Program Director

Rebound Rehabilitation Center
09.1989 - 11.1997
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Mentored team members for professional development, resulting in increased productivity and job satisfaction.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
  • Oversaw staff schedules and assignments to handle programming demands.

ESL and P.E. Teacher

Okinawa Christian School
08.1980 - 08.1982
  • Led various sports activities to promote physical well-being.
  • Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
  • Improved team collaboration with group sports activities.
  • Managed and maintained school equipment and facility grounds.

Education

Master of Divinity, M.Div. - Theology

American Baptist Seminary of The West
Berkeley, CA

Bachelor of Arts - Anthropology And Psychology

UNC-Charlotte
Charlotte, NC

Unfinished Masters - Mental Health Counseling

South University
Richmond, VA

Skills

  • Time management
  • Client service
  • Problem-solving
  • Team player mentality

Languages

Japanese
Limited Working
Spanish
Elementary

Timeline

Front Desk Person

International Rescue Committee, Richmond, Virginia
03.2019 - 03.2020

Therapeutic Driver

Henrico Area Mental Health and Developmental Services
01.2017 - 07.2018

Advancement Via Individual Determination Tutor

Charlotte Mecklenburg School System
03.2000 - 03.2001

Program Director/Associate Program Director

Rebound Rehabilitation Center
09.1989 - 11.1997

ESL and P.E. Teacher

Okinawa Christian School
08.1980 - 08.1982

Master of Divinity, M.Div. - Theology

American Baptist Seminary of The West

Bachelor of Arts - Anthropology And Psychology

UNC-Charlotte

Unfinished Masters - Mental Health Counseling

South University

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Samuel Spencer