I am a hardworking and motivated employee which excels in costumer relations in both a retail and medical environment. I learn quickly and work well when under pressure and passionate about the work I do.
Overview
8
8
years of professional experience
Work History
Assistant Night Manager
QuikTrip
Edwardsville, IL
07.2023 - Current
Effectively manage and maintain daily operations of entire store at each location.
Utilized excellent time management skills to ensure high standards of customers were met as well as store upkeep for following shift.
Responsible for ensuring accurate counts on daily store audit.
Surgical Assistant
Southeast Hospital
Cape Girardeau, MO
10.2018 - 06.2023
Assisted surgeons in a variety of minor and major surgical procedures.
Created and maintained sterile operating fields to minimize infection risks.
Used retractors, sponges and suctioning and irrigating equipment to create unobstructed operating fields.
Transported patients to holding area to prepare for operating procedures.
Protected unobstructed views for surgical staff with use of retractors, sponges and suctioning equipment.
Obeyed established surgical techniques and procedures during operations.
Demonstrated appropriate techniques to assist surgeons with closure of incisions.
Customer Service Associate
Lowe's Home Improvment
Cape Girardeau, MO
08.2015 - 10.2018
Explained benefits, features and recommendations to maximize client retention.
Operated multi-line phone system and online messaging system to communicate with customers.
Developed and organized electronic files to maintain customer service-related documents.
Organized client contracts, records and reports to strengthen traceability.
Addressed inquiries, resolved customer issues and managed customer relations.
Education
Bachelor of Science - Biomedical Sciences
Southeast Missouri State University
ImprovementLowesCape Girardeau
05.2021
Skills
Critical Thinking
Customer Service
Excellent Work Ethic
People Skills
Time Management
Microsoft Office
Organizational Skills
Computer Skills
Affiliations
2 time deans list with GPA of 3.8 or higher
Alumni of Sigma Phi Epsilon
Member of the Medical Honor's Society of Southeast Missouri State University
Assisted in 700 plus successful surgeries in Orthopedics's, General, Cardiothoracic, Cardiovascular, and Plastic surgeries.