SAMUEL TOLUWALASE OGUNRINOLA
Dekalb,Illinois
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Marketer Specialist
Leaf Home
01.2024 - Current
- Assist the Field Marketing Manager in seeking both financial and marketing leadership approval on campaigns prior to campaign planning and execution
- Researches competitors for ideas about improving their product or service offerings to attract more customers!
- Continuously invent and deliver fully integrated campaigns that drive sales results
- Work within the GitLab tool to ensure that the Field Marketing Manager is staying on track for project completion and hitting SLAs agreed upon by support teams
- Analyzed competitor strategies and counteracted with targeted marketing efforts to maintain a competitive edge in the market.
- Worked closely with sales team to share leads generated from field activities, fostering a collaborative environment for increased revenue growth.
- Improved lead generation by utilizing social media platforms to promote events and engage with potential customers.
- Provided excellent customer service while addressing any concerns or inquiries regarding promoted products.
- Managed inventory levels of promotional materials, ensuring timely distribution across assigned territory.
Desktop Support Technician
Walgreens Boots Alliance
09.2023 - 10.2024
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Purchased, setup and installed new computers.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
- Effectively managed inventory of IT assets, reducing overall costs by tracking equipment usage and recommending necessary replacements or upgrades when appropriate.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
Assistant Manager
WING STOP
01.2022 - 09.2023
- Oversee food preparation, checking that all kitchen staff are performing their duties
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Help the restaurant determine how much food and supplies need to be ordered
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Customer Service Representative
MTN TELECOMMUNICATION COMPANY
12.2021 - 10.2022
- Answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options
- Document all inquiries, requests, resolutions, and follow-up tasks
- Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Front Desk Manager
The Flanders Hotel
01.2020 - 11.2021
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
- Assisted manager with guest check-in and check-out and provided customer service.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Supported the achievement of budgetary targets by controlling expenses related to staffing levels or supplies.
Education
Bachelor of Science - Computer Science And Information Technology
Babcock University
Ilishan Remo, Ogun stateHigh School Diploma -
Methodist Boys High School
Victoria island, Lagos islandElementary -
St Mary's Private School
Lagos state, Lagos islandSkills
- Technical Skills : Nessus, Wire Shark, DNS Test Server , Break/Fix Hardware Support (Desktops, Laptops, Peripherals) Windows 11 Configuration, Deployment, and Troubleshooting OS Imaging and Upgrades Active Directory Administration Remote Desktop Support (RDP, VPN Solutions) Hardware Diagnostics and Repair Ticketing Systems (ServiceNow, Jira) Software Installation and Patch Management Printer/Peripheral Setup and Repair Customer Support and Training
- Programming Languages: HTML, CSS, SQL, Java, C, C
- Digital Marketing: Search Engine Optimization (SEO), Search Engine Management (SEM), Email Marketing and Project Management
- Soft Skills: Leadership, Analytical, Attention to details, Communication, Problem Solving, Adaptability
Projects
PEN TESTING
Pen testing a website using java, SQL injection, nessus, php scripting for current and future vulnerabilities and also inserting SQL injection.
Certification
- Certified Ethical Hacking, Hiit Plc
- Digital Marketing , Google
- Bootcamp at APTECH
- Digital Literacy Certificate, Hiit plc
- Awarded for the successful completion of Oracle 12c SQL fundamentals, Oracle 12C Administrator, Android X8 Development, Java SE8 OCA & OCP, installing and configuring windows 10 client, CSCU, Comptia A+ ,Comptia N+ , CCNA courses , New Horizon
- IL 20 Hour Security Training,
- PERC Card
- BASSET Card (Beverage Alcohol Sellers and Servers Education and Training Card),
- Mandated Reporter,
- Project Management, Google,
Timeline
Field Marketer Specialist
Leaf Home
01.2024 - Current
Desktop Support Technician
Walgreens Boots Alliance
09.2023 - 10.2024
Assistant Manager
WING STOP
01.2022 - 09.2023
Customer Service Representative
MTN TELECOMMUNICATION COMPANY
12.2021 - 10.2022
Assistant Front Desk Manager
The Flanders Hotel
01.2020 - 11.2021
Bachelor of Science - Computer Science And Information Technology
Babcock University
High School Diploma -
Methodist Boys High School
Elementary -
St Mary's Private School