Samuel Tootle
El Paso
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Kitchen Designer
Home Depot
09.2023 - Current
- Designed detailed kitchen layouts based on client needs, budgets and available supplies.
- Planned and presented project quotes for custom designs.
- Maintained relationships with installers and suppliers.
- Built strong relationships with clients by providing exceptional service and frequent communication throughout the entire design process.
- Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
Merchandise Associate
Lowes
07.2021 - 09.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Call Center Sales Representative
AT&T
10.2020 - 04.2021
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
Technical Support Representative
AT&T
10.2019 - 10.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Managed high levels of call flow and responded to technical support needs.
Education
High School Diploma -
St. Martin High School
Ocean Springs, MS05-2016
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
Timeline
Kitchen Designer
Home Depot
09.2023 - Current
Merchandise Associate
Lowes
07.2021 - 09.2023
Call Center Sales Representative
AT&T
10.2020 - 04.2021
Technical Support Representative
AT&T
10.2019 - 10.2020
High School Diploma -
St. Martin High School
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