Samuel Vermiglio
Long Beach,CA
Summary
Knowledgeable and passionate Starbucks leader with nearly two decades of experience. Team player with an outgoing, positive demeanor, and one who strives to create an ama zing environment for team and customers. Motivated to elevate the customer experience and contribute to Starbucks success. Currently acting as interim Coffeehouse leader and excited to continue to make plans and build capabilities.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Starbucks
Signal Hill, CA
04.2026 - Current
- Facilitated FSA audit to gage store cleanliness level
- Established communication loop with keyholder team and set communication expectations
- Works S2S with all keyholders and provides feedback around deployment principles and time management
- Utilized parbuilding tool to set pars and spent time one-on-one with AM keyholders to teach inventory management
- Created Ready-Set-Go section of CSR validation tool so that there was a more learner-friendly mode of executing RSG
- Leads from the front during peak to set example for what peak playcaller cycle looks like
- Hosted SS/CL meeting to go over new expectations and learn knowledge level
- Challenged keyholders to have leadership courage when identifying skills gaps in barista team
- Held level-setting conversations with the entire team in order to get to know them and set expectations
- Had hard conversations with partners who were not interested in Green Apron service or following routines, and asked for their resignation.
- Delivered corrective actions
- Build schedules while utilizing store reports and collaborating with keyholders to identify schedule gaps
- Adjusted schedules to reflect earlier peaks
- Adjusted daypart in order to prioritize peak
- Planned for Fall launch and facilitated store training.
- Facilitated Back 2 Starbucks Pods
- Updated CSR validation tool and cards begin closing the store cleanliness gaps
- Teaching keyholder deployment principles
- Utilized "Better" layouts to update station layouts
- Made plans for updating BOH and CBS reworking and moved it forward to facilities manager. Moving forward now
Shift Supervisor
Starbucks
01.2008 - 04.2026
- Upholds company expectation of 5 Key Moments in order to maintain elite level customer experience.
- Consistently looks for ways to encourage and motivate partners in order to improve both the partner and customer experiences.
- Solves problems in the moment by utilizing the LATTE model.
- Anticipates customer and partner needs by constantly evaluating the environment as well as offering coaching and encouragement where needed.
- Resolves bottlenecks by utilizing existing tools, providing coaching, and seamless play adjustments.
- Utilizes pars and identifies trends in order to uphold efficient inventory management.
- Provides consistent and encouraging peer coaching
- Guides frequent coffee tastings to elevate coffee knowledge
- Creates an uplifting environment by offering encouragement and respectful coaching.
Customer Service Representative
Best Buy
01.2007 - 01.2009
- Resolved customer complaints and concerns with empathy and efficiency to achieve increased customer retention.
- Maintained up-to-date knowledge of products and promotions to provide accurate information to both customers and peers.
- Processed customer transactions and returns.
- Received merchandise and followed store schematics to ensure placement accuracy.
Barista
Starbucks
01.2006 - 01.2007
- Produced quality beverages by adhering to Starbucks beverage routines
- Read customer cues to create personalized experiences
- Followed the LATTE Model to ensure customer retention
- Utilized Station Assessment Cards to keep equipment and store environment clean, safe, and ready
Education
Diploma -
Mayfair High School
01-2005
Skills
- Adaptability
- Coachable
- Time Management
- Coffee Master
- Team-building
- Communication
Personal Information
Title: Starbucks Shift Supervisor
Timeline
Assistant Store Manager
Starbucks
04.2026 - Current
Shift Supervisor
Starbucks
01.2008 - 04.2026
Customer Service Representative
Best Buy
01.2007 - 01.2009
Barista
Starbucks
01.2006 - 01.2007
Diploma -
Mayfair High School