Samuel Williams
Independent Contractor Logistics Coordinator
Auburn,WA
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Courier at Sammy's Courier Service. Proven track record in optimizing delivery routes and enhancing customer satisfaction through exceptional communication and problem-solving skills. Committed to maintaining HIPAA compliance while ensuring timely and accurate transport of sensitive medical records.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Over 15 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
12
12
years of professional experience
Work History
Nuclear Medicine Courier
Sammy's Courier Service Partnered With Medical Delivery Systems LLC.
08.2025 - Current
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Medical Dispatcher /Medical Courier
Sammy's Courier Service Partnered With Better Way Logistics LLC.
09.2024 - Current
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
Delivery Courier
Spark Driver Inc.
06.2021 - Current
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Improved overall customer satisfaction rates by addressing inquiries promptly and resolving concerns in a professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Obtained signatures for delivery documents and packages.
Medical Courier
Sammy's Courier Service Partnered With Delivery Express Inc.
03.2016 - 06.2021
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Communicated with dispatch and customers for accurate delivery information.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Medication Courier
Sammy's Courier Service Partnered With USPack Courier Service
Tukwila, WA
01.2014 - 03.2016
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Verified package information to check for accuracy and completeness.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Legal Courier
Sammy's Courier Service Partnered With ThunderDog Delivery LLC.
04.2013 - 09.2014
- Enhanced client satisfaction by promptly delivering legal documents to necessary parties.
- Ensured timely delivery of sensitive legal documents, maintaining strict confidentiality at all times.
- Demonstrated adaptability in the face of unforeseen challenges, effectively navigating obstacles to ensure timely document deliveries.
- Guaranteed accuracy in document handling, double-checking all materials before and after deliveries to minimize errors or loss of information.
- Contacted customers to confirm delivery details and locations.
- Verified package information to check for accuracy and completeness.
- Utilized GPS navigation systems to navigate faster routes.
- Delivered packages to customer doorsteps and business offices.
- Obtained signatures for delivery documents and packages.
Education
High School Diploma -
Renton High School
Renton, WA06-2002
Skills
Working independently
Package delivery and Pick-up
Customer service
Attention to confidentiality
Logistics and transportation
Time management
Attention to detail
Problem-solving
Smartphone usage
Schedule adherence
Business processes and procedures
Heavy lifting
Dispatch collaboration
GPS navigation
Document management
Fuel efficiency
Weather preparedness
Relationship building and rapport
Vehicle maintenance
Route planning
Performance improvement
Delivering medical records
HIPAA compliance
Defensive driving
Verbal and written communication
Safety protocols
Punctuality and reliability
Lab specimen transport
Timeline
Nuclear Medicine Courier
Sammy's Courier Service Partnered With Medical Delivery Systems LLC.
08.2025 - Current
Medical Dispatcher /Medical Courier
Sammy's Courier Service Partnered With Better Way Logistics LLC.
09.2024 - Current
Delivery Courier
Spark Driver Inc.
06.2021 - Current
Medical Courier
Sammy's Courier Service Partnered With Delivery Express Inc.
03.2016 - 06.2021
Medication Courier
Sammy's Courier Service Partnered With USPack Courier Service
01.2014 - 03.2016
Legal Courier
Sammy's Courier Service Partnered With ThunderDog Delivery LLC.
04.2013 - 09.2014
High School Diploma -
Renton High School
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