Samuel Wood

• As a Program Coach I helped train and lead a team of up to 20 people.
• Monitored, evaluated and recorded training activities or program effectiveness.
• I ran various programmatic aspects of the camp, and communicated with our host partners to ensure there weren't any issues.

• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• As a program coach I trained and led a team of 20 people to work with children, run heavy equipment, and work together well as a team. I worked customer service with hundreds of people, and ran a store for the camp over the summer as well.

As a flex I

• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Used problem solving to help customers and associates in any way I could
• Offered general support to the entire store, in whatever area was needed.

• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
• Delegated daily tasks to team members to optimize group productivity.
• Monitored team progress and enforced deadlines.
• Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
• Lead a team of 35 people effectively through the season

• Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
• Assisted homesick children, actively listening to concerns and providing emotional support.
• Communicated camper needs, progress, and attitudes in weekly staff meetings and made appropriate program adjustments.
• Arranged decorations, equipment, and site resources to facilitate various entertaining activities for campers.
• Worked creatively with other staff to develop and carry out new themes and events for camp participants.

• Supported project management and implementation to achieve on time and in line with requirements.
• Shipped packages and received goods and materials under guidance of company's procedures.
• Moved freight within warehouse environment using pallet jacks and other equipment.
• Assisted with training of new employees, offering constructive feedback on completion of job tasks.

• Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
• Coordinated and led group activities for campers and counselors.

• Shipped packages and received goods and materials under guidance of company's procedures.
• Moved freight within warehouse environment using pallet jacks and other equipment.
• Handled returns of damaged products to respective suppliers, following corporate return policies.
• Assisted with training of new employees, offering constructive feedback on completion of job tasks.
• Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.