Accomplished Cybersecurity Analyst with a robust background in IT and theater management, notably with ChurchMMS. Expert in system hardening and incident response planning, demonstrating a keen ability to enhance security protocols and lead teams towards achieving audit readiness. Skilled in fostering innovation and efficiency, with a proven track record of implementing strategic security measures.
M365 Infrastructure Monitoring & Tier II Support: Implemented and monitored system health for M365 environments, identifying and resolving performance issues to ensure service availability. Performed Tier II support, managing user accounts, password resets, and remote software installations. Army & Air Force Exchange Service led a vulnerability management program using Nessus and STIG Viewer, reducing vulnerabilities by 40%. Automated patching processes improve efficiency and security posture across systems.
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